Customer Service Executive

Are you an experienced Customer Service Executive who loves delivering the very best service for your customers and in return is looking for a Company that really values your contribution and can offer you award-winning training opportunities? Read on aswe may have just the job you are looking for
You’ll be an ambassador for our “Customer First” culture, resolving any issues quickly and keeping your customers informed, so that they feel truly valued. You will act as the first point of contact, providing information on the Sunbelt Rentals network of ServiceCentres and responding to any related queries. Therefore a “can do” attitude is a must to ensure that the customer’s requirements are addressed.
The Customer Service Executive role is both busy and varied and you will act as a point of contact for all Sunbelt Rentals network of Services Centres on all Customer Experience related queries. You main duties will include handling the main general enquiryphone line for the business, ensuring our customers are served by the appropriate Department. You will assist the Customer Experience team to drive service delivery standards within our Service Centre network, by evaluating pre-recorded calls, against pre-definedevaluation criteria. You will also produce, collate, and issue reports to support the business and the Customer Experience team.
The Customer Experience Team also ensure all complaints are handled effectively and fairly, in line with company policy. As part of the team you will be taking information relating to customer complaints that will need to be treated with respect, confidentialityand accuracy.

What can we offer you in return? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider.We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buyand sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.

If you join the team we’ll provide you with everything you need and ensure you are equipped for success. We’ll talk to you about your training and personal development needs and what you’d like to do to further your career and support your future aspirations.

To succeed as a Customer Service Advisor you will bring the following skill-set and behaviours:

- Previous experience in a customer service role, preferably within a call centre environment
- Good working knowledge of the construction and/or plant hire industry would be an advantage but is not essential as training will be provided
- An effective team member with a highly supportive, collaborative approach
- Flexible and self-motivated, you’ll take the initiative and be keen to embrace new training opportunities
- Great communication skills - both verbal and written
- Effective administration, planning and organisation skills with strong attention to detail and accuracy
- Good IT/Computer skills. MS Office including Excel and Outlook & experience of database entry.

Sunbelt Rentals is the leader in equipment rentals in the UK, Ireland, US and Canada - as well as specialist operations in Europe. We provide a range of solutions to every market and sector, including construction, industrial, energy, infrastructure, governmentand events. Our teams make the impossible possible and the unthinkable doable. Turning what if into what is.

Our people are at the heart of our values and they’re our greatest asset.We rely on you to look after our customers so in return, we take good care of you.We recognise the value and uniqueness of our team-mates and are committed to creating a diverseand inclusive Sunbelt Rentals, providing equality of opportunity and a culture of fairness and respect.

Your health, safety and wellbeing is really important to us. We’re raising awareness and providing support through initiatives such as our mental health awareness campaign and first-aider programme. You’ll also be able to access a 24-7 employee assistancehelpline, counselling services and financial wellbeing support.