IT Service Coordinator

2 weeks ago

Belfast, United Kingdom Public Sector Resourcing Full time

On behalf of Education Authority Northern Ireland, we are looking for an IT Service Coordinator (Inside IR35) for a 6-month contract based REMOTELY with occasional travel to Belfast.
As an IT Service Coordinator, your main responsibilities will be:
**Essential**:

- Liaise with EA Business Areas/Services to identify and document existing business processes within programme scope, identifying gaps and proposing efficiencies where relevant to define project technical and business requirements.
- Manage the relationship between ICT and EA Stakeholders regarding both future direction and Business as usual operational service involving ICT. Act as Key contact and work in partnership with the appointed contractor in terms of implementation and support issues throughout any new project life cycle.
- To develop process documentation (including process maps), business cases and procurement documentation to support the Business in achieving the strategic and operational objectives of their directorate.
- Identifying opportunities for process improvement to improve quality, efficiency and/or value to support ICT projects in achieving the strategic and operational objectives of the directorate.
- Report findings to stakeholders and providing Business Partner Leads with regular status reports as defined within the reporting guidelines
- Present new technology, innovations and developments to the business
- Lead and co-ordinate the activities of their area of responsibility ensuring the achievement of the projects’ overall objectives within specified time and budget constraints.
- Manage a team and be responsible for the successful implementation of multiple ICT projects to support the core business areas of the Education Authority

**Desirable**:

- Excellent communication skills, with the ability to talk and present to a range of audiences, acting as a translator between parties
- The ability to deliver high performance whilst working under pressure on multiple projects within project timeframes
- Strong collaborative skills to build genuine and productive relationships with internal & external stakeholders
- A customer focused passion for creating solutions with a positive attitude to implementing improvements/change
- Excellent proven analytical & creative thinking and an informed evidence-based approach to decision-making
- Ability to work collaboratively with a range of business stakeholders, understand the needs of EA Services, and other stakeholders. In particular demonstrating ability to translate service improvements into achievable technical deliverables and project outcomes

Please be aware that this role can only be worked within the UK and not Overseas.
Disability Confident
Armed Forces Covenant

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