Service Delivery Coordinator

Overview:
Music wouldn't exist without the work of songwriters, composers and publishers. We're here to represent them and ensure that they are rewarded for their creations. Over a century in the making, we are a global leader in the industry and always take centre stage.

**The Role**

To co-ordinate and support the Service Delivery Manager (SDM) in ensuring all relevant, critical tasks are completed in time for our quarterly distributions.

To co-ordinate and monitor delivery of multiple small projects simultaneously on behalf of PRS for Music key stakeholders and providers, while maintaining excellence in customer service to the business and internal stakeholders.

**The Team**

The Service Management team collects, processes, matches and submits source music usage data for the distributions.

Within the team, Service Delivery is responsible for obtaining, checking, loading and submitting music usage data for the distribution. The Service Delivery Managers and their Coordinators are responsible for Audio Visual, Foreign, Live, Public Performance and Radio data.

Radio covers BBC and Independent Local Radio (ILR). Circa 500 radio stations are monitored.

Audio Visual also covers circa 500 TV channels, all major UK cinema chains and on-demand services such as Netflix, Amazon and BBC iPlayer.

Foreign covers the usage data from circa 200 affiliate societies.

Live covers all types of events across all genres of music from Festivals, Concerts, Gigs & Clubs and Major Live Concerts (MLCS).

Public Performance covers music usage in clubs, pubs, restaurants, hotels, sports stadiums, airlines, cruise ships, bingo halls, bowling complex (to name a few) as well as the LOML+ and MSB2B schemes.

**Responsibilities**:
As our Service Delivery Coordinator, some of your day to day duties will include.
- Managing the receipt, validation and ingestion of different types of music usage reporting,
- Support the relevant operational assurance processes to ensure accruate, complete and timely distributions,
- Co-ordinating third party contractors and their services provided to us,
- Liaising with internal and external stakeholders to maintain and develop relationships with suppliers ensuring delivery of data in a timely manner, chasing and/or escalating where appropriate,
- Deputise for the SDM in their absence with PRS stakeholders and providers.

Qualifications:
**About you**

At PRS for Music, we want you to bring the best version of yourself to work every day and we celebrate individuality. Along with being whoever you want to be, in an ideal world you will also have
- the ability to organise your time, prioritise tasks independently of management in line with a series of tight, concurrent deadlines,
- knowledge and experience of using MS Excel,
- great attention to detail and a willingness to find answers to your questions,
- a desire to improve processes and procedures utilising assertiveness, reason and good humour.

We know that the world isn’t always ideal, so please don’t rule yourself out if you have other qualities to bring to the party.

**What’s in it for you?**

Joining the band here at PRS for Music is so much more than just a day job Below are just a few notes that set us apart from the crowd.
- We trust, value, and support our people to make the difference
- We believe that diversity of thought and experience provides the platform for innovation and creativity
- We are consciously inclusive
- We invest in the development of our people to drive our ambitions forward
- Work from anywhere in the world, for up to 2 months of the year
- A whole range of other benefits, including retail discounts, gym discounts and tickets to gigs.

**The Process**

Our interview process for this role is simple and as follows:

- First stage interview virtually.
- Second stage interview in person at our London Bridge Hub.

**Location**

We offer a hybrid working model, allowing employees to work from home for up to 5 days per week depending on business need and experience.

However, when you see the view from our London Bridge Hub overlooking the River Thames, we are sure you will want to join us in our fun, collaborative working space