Customer Service Advisor

12 hours ago

Cannock, United Kingdom MERJE Ltd Full time

**Salary: £21000 - £23600 Depending on experience**

**Hours: Monday - Friday + 1 Saturday every 3 weeks (Day off during week when working Saturday)**

**Shifts: 7.45am - 4.15pm and 9.30am - 6pm weekdays (rotating)**

**7.45am - 4.15pm on a Saturday**

Due to continued growth our client is looking for Customer Service Advisors to join a friendly and professional team, providing excellent service.

As a Customer Service Advisor you will handle sensitive calls with exceptional care, confidently promoting products, solving problems and increasing customer satisfaction which will lead to an increase in sales.

**Responsibilities**
- Be an integral part of the customer service team, where the values of respect and care, excellence as standard, creating value for customers
- Maintain a positive, sensitive, empathetic, and professional attitude toward customers.
- Acknowledge and resolve customer complaints.
- Develop a deep knowledge of our products and service offering.
- Maintain accurate customer records within our systems including updates on all interactions, comments and complaints and all transactions.
- Process orders for products and services accurately and promptly.
- Share learnings and feedback with the team to promote a continuous learning environment.
- Openly and positively engage in development, coaching and feedback sessions.
- Ensure compliance with all standards set regarding customer data.
- Provide a first class service experience to generate positive customer reviews.

**About you**
- Previous experience in a Customer Service/ Telesales / Call centre /Contact Centre
- You will need to pass a DBS (criminal record) check to be considered for this role.
- Happy to work flexibly, 1 Saturday in 3 and bank holidays as we operate 365 days of the year
- Good IT skills & attention to detail.
- Excellent communication skills - both written and verbal
- Familiar with compliance regarding storage and use of customer data including credit card information (e.g. GDPR, PCI compliance) - Training provided
- Ability to be resilient, professional, and empathetic at all times

**Benefits**
- Full Training
- Life Assurance
- Ongoing learning & development
- Pension scheme
- Headspace: Mindfulness App
- Mental Health First Aiders
- Bereavement Leave
- Enhanced maternity & paternity pay
- Snack boxes / fruit boxes on site
- Employee Assistance / Occupational health support Program
- Recognition scheme: Above & Beyond vouchers
- Free Flu jab
- Free parking

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