Customer Service Advisor

TES, headquartered in Singapore, is a rapidly growing IT service and recycling company with more than 1,800 employees worldwide at 38 locations in 22 countries. TES continues to expand operations globally and partner with local specialist businesses in areas where TES do not have a presence.

TES supports many global IT service providers, leading OEMs and international businesses to be competent and reliable IT lifecycle service providers. Certificated management systems reassure our clients of TES best practice operations.

**Job Brief**

The Customer Service Advisor primary functions are to provide high level, effective and efficient logistic and first line support for their designated customer accounts.

**Key Responsibilities**
- Provide first line customer support to nominated customer accounts, and secondary support/cover for other customer accounts as required.
- Update and maintain the sales contract management database.
- Support and assist the Client Services Manager and ensure Account Managers are supported and provided with required information.
- Attend customer facing meetings as required.
- Calculate amounts to be billed to customer and prepare monthly invoices.
- Maintain the integrity of the client/customer account requirements.
- Develop and maintain relationships with third party contractors ensuring that the best support is provided at all times, both commercially and customer facing.
- Liaise with management team on a regular basis and as required.
- Maintain transport records and files in line with UK Operators Licence requirements.
- Update and maintain in house systems of support for sales and transport requirements.
- Organise collections/deliveries as required within a timely manner and prepare details of scheduled deliveries, ensuring all relevant departments are made aware.
- Follow through put of deliveries in a timely manner.
- Input, update, and maintain accurate records using Oracle Dealing System.
- Co-ordinate special customer/client requirements with internal departments (test requirements, removal/capture of information, reports).
- Co-ordinate reporting to customer/clients to meet set deadlines.
- Co-ordinate release of goods for sale.
- Ensure company vehicles are maintained in line with legal requirements.
- Issue invoices and transport confirmations as required for all nominated and other customer accounts as and when required.
- Update and maintain internal transport system.
- Maintain filing system.
- Ensure client and customer queries are dealt with in a timely manner.
- Maintain personal awareness of company’s quality policies and procedures, ensuring compliance.
- Promote team approach both within the account management team and between other departments.
- Provide input to various projects as required.
- Any other duties that the company may reasonably ask you to perform which are within your expertise and skill sets.

**Requirements**:

- Excellent Excel skills
- Customer focused, able to work under pressure, react fast and meet tight deadlines.
- Highly organised with strong attention to detail
- Excellent verbal and written communication skills
- Strong relationship building and influencing skills, able to quickly gain trust and respect from internal and external customers.
- Good geographical knowledge of UK.
- Able to work effectively as part of a team.
- Must have more than 1 years experience in a similar Account Co-ordinator role.
- Must have at least 1 years experience attending face to face Customer meetings.

**Benefits**:

- Employee discount
- On-site parking

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Cannock, WS11 8JD: reliably commute or plan to relocate before starting work (required)