Credit Controller

**Retentions & Credit Control Executive**

**Salary**: up to £26k Basic (28k OTE) dependent on experience

Location: Altrincham

37.5 hours per week

**Where do you fit?**

You will be joining our growing accounts team based in our friendly offices in Altrincham. You will play a key part in the day-to-day functioning of the finance office.

**Key responsibilities**:
⦁ Daily B2B Credit control

⦁ Collecting customer payments via telephone and card terminal

⦁ Responsible for and reporting of debtor collection rates

⦁ Reviewing refund requests and issuing where approved

⦁ Identifying bad debt, issuing pre-action protocol letters before passing debt to legal partners

⦁ Work closely with the Retentions & Credit Control Manager to ensure all Cancellation & Credit Control processes are being followed in line with service line agreements.

⦁ Support the individual Retention teams, ensuring they are in line with service line agreements for chasing debt, passing to the legal team and/or closing the order.

⦁ Communicating with clients who have cancelled their direct debit and/or have missed payments, ensuring service complaints are escalated accordingly.

⦁ Following the Legal process and resolving any responses received.

⦁ Support the US credit control process, as well as potential future increased requirements of Credit Control and Retentions processes due to growth plans within the US.

**KPI’s**:
⦁ Outstanding Debt collection %

⦁ Current month failed payment collection %

**Technical/Qualifications/Experience**:
⦁ Customer service orientation and negotiation skills

⦁ Strong IT and Excel skills

⦁ Excellent attention to detail

⦁ Excellent written and verbal communication skills

⦁ Ability to work on own initiative but also as part of a team

⦁ Analytical - ability to analyse and summarise data as and when required

⦁ Retention/Sales experience - desirable

**Who are Add People?**

Add People are built to serve small to medium-sized businesses. With our team of 250 colleagues and 4000+ clients around the world, it’s our aim to help small businesses thrive.

We’re a Google Premier Partner, a Microsoft Elite Channel Partner and a Facebook Marketing partnerand have been awarded Platinum Investors in People Accreditation (IIP). As an Investors in People Platinum accredited company, we offer a structured onboarding process, extensive training and continued development programmes for all staff.

The flexibility of our hybrid working environment means that once trained and competent you can work on-site and collaborate with other colleagues in our open-plan office space in Altrincham or work from home.

Our friendly and supportive culture makes Add People a great place to progress your career.

**Why work for Add People?**

⦁ Sociable working hours

⦁ Healthcare scheme

⦁ Contributory pension

⦁ 30 days holiday which increases with service (includes BH’s)

⦁ Cycle to work scheme

⦁ Subsidised social events

⦁ Regular incentives and rewards

⦁ LGBTQ+ friendly workplace

⦁ Age-inclusive

⦁ Investors In People (IIP) Platinum

**Job Types**: Full-time, Permanent

Pay: From £26,000.00 per year

Additional pay:

- Performance bonus

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Altrincham WA15 8AB: reliably commute or plan to relocate before starting work (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: RCC