Business Rates Collection Officer

1 week ago


Croydon, United Kingdom Croydon Council Full time

**Revenues Officer**

**Location**Croydon

**Division**Resources**

**Salary**Grade 4 - 7 (£30,717 - £39,276)**

**Service**Business Rates Team

**Position Type**2 years Fixed Term until 30 June 2027**

**Contract Type**Full Time

**Number of Hours**36 hours

**About the role**

Croydon Council has an exciting opportunity for an experienced Revenues Officer in its Business Rates Collections Team. We are looking for a dynamic person to join us for a period of 2 years and help continue and improve the service we provide.

We pride ourselves on doing the best for our community and you, as a Revenues Officer, you will play a key part in this. We are fiercely ambitious and want to be the best collection service in London with our annual income target in Revenues exceeding £480m.

You will be dealing with all aspects of the billing, collection and recovery of business rates. You will be speaking to customers on the phone and replying to correspondence ensuring the records are updated with the relevant liability, relief and exemptions.

The purpose of the role is to provide an excellent service to all customers requiring assistance in resolving their account queries to enable the efficient collection and recovery of business rates to maximise customer satisfaction and revenue collection for the Council.

The role includes;
- Dealing with enquiries by telephone, and written correspondence on all queries related to Business Rates
- Administering the Billing, Collection and Recovery of Business Rates
- Using collection experience to recover unpaid Business Rates
- Taking payments and negotiating payment plans
- Opening, closing and amending accounts
- Liaising with external companies such as Enforcement Agents
- Experience with Northgate Revenues, Business Rates legislation and Enterprise is desirable.

We operate a hybrid working pattern where you will be expected to attend the workplace twice a week.

If you are passionate about working for Croydon and making a difference to the services we deliver to the local residents, we want to hear from you.

**Previous unsuccessful applicants need not apply**

**Interview dates**:**Week commencing 29th September 2025

**Equal opportunities**

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.

Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment



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