Front Office

7 hours ago

Croydon, United Kingdom London Croydon Aerodrome Hotel, Signature Collection Hotel by Best Western Full time

**Front Office - Team Member**:
**London Croydon Aerodrome Hotel, Signature Collection Hotel by Best Western**:
**The Opportunity**

We are looking for a highly motivated and customer-focused individual to join our hotel as a Front Office Team Member. As the first point of contact for our guests, you will play a crucial role in creating a memorable and seamless guest experience.

**Responsibilities**:

- Provide exceptional customer service to all guests, including check-in, check-out, and responding to inquiries
- Handle guest requests and concerns promptly and efficiently, ensuring guest satisfaction
- Assist with administrative tasks such as billing, record-keeping, and report generation
- Work closely with other hotel departments to ensure a smooth operation and guest experience

**Benefits**
- Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
- Access to 24/7 Employee Assistance Programme - 24/7 access for our employees to call and get support and advice on any issues they may be experiencing.
- Refer a friend scheme from £500 to £1000 per referral.
- Hospital Plan.
- Online Health Portal.
- Eye Care.
- Employee Discount Schemes - 100's of discounts, ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Pension Scheme.
- Free meals on duty.
- Cycle to Work - Our Cycle2Work schemes from Halfords help all our employees save money and keep fit.
- Previous experience in a customer-facing role, ideally in a hotel or hospitality environment
- Strong communication and interpersonal skills, with a friendly and welcoming personality
- Ability to multitask and work in a fast-paced environment
- Familiarity with computer systems and software, including reservation and property management systems
- Flexible availability, including weekends and holidays

If you are a team player with a passion for hospitality and excellent customer service skills, we would love to hear from you.

**Hotel**

The London Croydon Aerodrome Hotel, part of the Signature Collection Hotel by Best Western, is in an incredibly convenient location. Easy access to central London which is just 12 miles away and only 15 minutes by train from East Croydon Station.

The hotel has 110 bedrooms including family bedrooms, stylish wedding venue for up to 130 guests plus 5 meeting rooms for up to 170 delegates.

The hotel provides great value, premium accommodation just outside London for both business travellers to the south-east of England or families looking to be thrilled at Chessington World of Adventures or Thorpe Park.

Of course, all of London’s top attractions such as Buckingham Palace and the London Eye are just a short distance away and that’s why our location is ideal for short breaks in the capital.

**About us**

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday I

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