Revenues Officer

2 weeks ago


Croydon, United Kingdom Croydon Council Full time

**Revenues Officer - Grade 4 - 7 (£26,046 - £34,341pa)**

**12 month Secondment/Fixed Term Opportunity**

Croydon Council has an exciting opportunity for Revenues Officers in its Council Tax Collections Team. We are looking for inspirational people to join us for a period of 12 months and help continue and improve the service we provide. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.

We pride ourselves on doing the best for our community and you, as a Revenues Officer, you will play a key part in this. We are fiercely ambitious and want to be the best collection service in London with our annual income target exceeding £250m.

Collection and recovery experience is essential for the role. Council tax knowledge is preferred but not essential as full training will be provided for this.

The purpose of the role is to provide and excellent service to all customers requiring assistance in resolving their account queries to enable the efficient collection and recovery of council tax in order to maximise customer satisfaction and revenue collection for the council.

The role includes:
Administering the Billing, Collection and Recovery of Council Tax

Using collection experience to recover unpaid Council Tax

Taking payments and negotiating payment plans

Opening, closing and amending accounts

Liaising with external companies such as Enforcement Agents

Dealing with enquiries by telephone, and written correspondence on all queries relating to Council Tax

Northgate ICT is preferable but not essential

If you are passionate about working for Croydon and making a difference to the services we deliver to the local residents, we want to hear from you.

**Equal opportunities**

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.

Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment.



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