Administrator/order Fulfilment
1 week ago
GNA Group are looking for Administrator/Order Fulfilment to join the team on par time permanent basis. The office is located in East Croydon. Working 22.5 hours a week.
**Main Duties & Responsibilities**:
- Processing a series of daily tasks that are integral to the success of the business such as ensuring orders are completed and back with our customers within the agreed service levels
- Building relationships with our photographer network and enhancement team suppliers
- Constantly problem solving and fixing the root causes
- Contributing to the delivery of a seamless service and providing high customer service
- Working collaboratively across operational teams to deliver outstanding customer service
- Focused on orders which are in progress, working to get them to a billable state and increasing revenue each month
- Managing orders through, ensuring at the correct status and no delays
- Working closely with Head of Order Fulfilment to hit revenue targets and produce reports
**You**:Curious, confident and outcome/ results-focused.
- Strong communication skills, written and verbal
- Exceptional at building rapport and connecting with people.
- Able to work on task lists within management systems and learn tech quickly.
- Well Organised and can manage time effectively
- Embrace change and continuously look for ways to improve everything we do and not shy in pushing your ideas forward.
**Experience and attributes required for this role**:
- Know the value of what outstanding service means to customers
- Knowledge of / Interest in Photography
- Managing multiple orders at different stages in the order process at the same time.
- Open to learning and challenging yourself to take your career forward
- Take huge pride in solving problems and achieving successful outcomes
- You always leave things in a better place than you found them
- Will to muck in, be part of a team and embrace the journey that Focal is on
**Salary**: £21,500 pro rata
**Job Types**: Part-time, Permanent
**Salary**: £21,500.00 per year
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