Ao Administrative Officer

**Details**:
**Reference number**:

- 413707

**Salary**:

- £26,770
- Per annum. Pro-rata for part time
- A Civil Service Pension with an employer contribution of 28.97%

GBP

**Job grade**:

- Administrative Officer
- AO

**Contract type**:

- Permanent

**Business area**:

- MOD - Strategic Command - Defence Medical Services (DMS)

**Type of role**:

- Administration / Corporate Support

**Working pattern**:

- Full-time, Job share, Part-time

**Number of jobs available**:

- 1

**Contents**:

- Location
- About the job
- Benefits
- Things you need to know

**Location**:

- Station Medical Centre, RAF Northolt, West End Road, Ruislip HA4 6NG

**About the job**:
**Job summary**:
Here at Defence Primary Healthcare (DPHC), we are inclusive and dedicated, working to provide excellent care to our entitled personnel

We are looking for a friendly, well-organised and adaptable AO Administrative Officer to join our encouraging and welcoming team of dedicated military and civilian healthcare professionals and administrative staff located at Northolt Medical Centre. For the role you will need to be Information Technology (IT) Literate, have excellent communication skills and be a team worker.

This role is a permanent, full time position, offering 37 hours per week, requests to work flexibly and/or part time will be considered, taking into account business needs.

Does this sound like the role for you? If so, we would love to hear from you

**Strategic Command Transformation**

**Job description**:

- The post holder will work as a member of the treatment facility team (Northolt and Northwood), which will provide comprehensive, efficient, and effective service in accordance with Ministry of Defence and Defence Primary Healthcare (DPHC) policies and procedures. The duties could include the preparation of notes and statistics before clinics and surgeries. Administration of all clinical records for Service personnel and entitled civilians. General secretarial and administrative support to the Practice team. Facilitation of effective communication between patients, members of the team, secondary care and other associated healthcare agencies. The post holder will be required to use the Defence Medical Information Capability Program (DMICP) computer system, having completed all necessary training. As the Practice Administrator/Admin Officer the post holder will have a major impact in promoting a positive image of the Healthcare Facility to patients and other users.

**Person specification**:
Duties will include, but are not limited to:

- Maintaining security in accordance with Practice protocols. Maintaining Health and Safety and Environmental protection standards and Control of Substances Hazardous to Health (COSHH). Ensuring colleagues and visitors to the Practice comply with Practice Health and Safety policy. Reporting all accidents, injuries and dangerous occurrences promptly to line management.
- Ensuring that the reception areas are never left unmanned during normal working hours and that patient and reception waiting areas are always clean and tidy. Ensuring patient information booklets are available and current. Ensuring that information boards are current.
- Overseeing the running of clinics, maintaining and monitoring the Practice appointments system. Preparing documentation for all clinics, checking documents after clinics and taking appropriate action and filing away documents promptly.
- Ensuring that all medical documentation/records are up-to-date, accurate and neat. Managing the implementation of systems for the successful performance of medico-legal requirements, medical ethics and patient confidentiality.
- Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures. Some analytical work may also be required in the form of requests for searches and data gathering for certain projects.
- Receiving specimens from patients following Health and Safety guidelines, ensuring they are passed to the appropriate clinician. Logs and dispatches specimens to be sent to the Pathology Department.

**Please pay particular attention to the attached Job Description and Person Specification, which outlines the role requirements in further detail.**

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Leadership
- Seeing the Big Picture
- Communicating and Influencing
- Managing a Quality Service
- Working Together
- Changing and Improving

**Benefits**:

- Alongside your salary of £26,770, Ministry of Defence contributes £7,755 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
- On Site Parking
- Learning and development tailored to your role
- A culture encouraging inclusion and diversity
- A Civil Service pension
- Access to discount cards through subscription

**Things you need to know**:
**Selection process details**:

- Thi