Hotel Receptionist Supervisor

2 weeks ago

Glasgow, United Kingdom Crowne Plaza Hotel Glasgow Full time

THE ROLE
As ‘Hotel Receptionist Supervisor’ you’ll be on the front line, delivering on our mission

You’ll be delivering attentive customer focused service, understand brand standards and enjoy working as part of a successful team.

WHAT YOU’LL BE DOING
- Supervising, training, coaching
- Delivering top quality Customer service
- First point of contact for our guests
- Work effectively with the team and other departments
- Checking guests in and out, processing payments
- Good knowledge of the hotel facilities and services we offer
- Maximising revenue through upsells and room sales
- Administration and Technology savvy
- Available to work when the team and customer needs you

WHAT’LL MAKE YOU A GREAT FIT FOR US HERE AT CROWNE PLAZA GLASGOW

You’ll never falter on striving for exceptional quality and standards. You’ll understand the importance of your role in relation to the happiness of our guests and their lasting memory of our hotel.You’ll be methodical and have high expectations of yourself and others. You’ll demonstrate your passion by taking pride in your work, delivering on your promises and doing the simple things brilliantly.

WHY JOIN US?
- Share of Service Charge
- Stays across the UK at employee rate (a HUGE discount)
- Discounted Friends and Family rates (that’ll make you really popular)
- 50% off food and beverage in our hotels
- A range of development and apprenticeship programmes
- We’re committed to your development and progression with lots of promotion opportunities
- You’ll get all meals on duty (because hard work is hungry work)
- Uniform provided
- We’re big on all things reward and recognition and celebrate success throughout the year
- Commitment to your health and well-being
- Flexible working arrangements
- Discounted use of leisure facilities
- Refer a Friend incentives to influence your earning potential.

**Job Types**: Full-time, Permanent

**Salary**: £25,111.00 per year

**Benefits**:

- Canteen
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site gym
- On-site parking
- Referral programme
- Sick pay

Schedule:

- 8 hour shift
- Overtime
- Weekend availability

Work Location: In person

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