Front of House Supervisor, Falcon Manor

An exciting opportunity has arisen at Falcon Manor, part of the James' Places Group for a Front of House Supervisor to join the team

**Job Summary**
We are seeking a dedicated and experienced Front of House Supervisor to join our dynamic team.

This role is pivotal in ensuring that our front of house operations run smoothly, providing outstanding service to our guests while maintaining high standards of food safety and quality.

**Responsibilities**
- Oversee daily front of house operations, ensuring exceptional service delivery to all guests.
- Supervise and train staff in bartending, culinary practices, and customer service techniques.
- Collaborate with kitchen staff to ensure seamless communication between front and back of house.
- Maintain high standards of cleanliness and organisation within the dining area.
- Implement food safety protocols and ensure compliance with health regulations.
- Assist in managing inventory levels for food and beverage supplies.
- Handle guest inquiries, complaints, and feedback professionally and efficiently.
- Foster a positive team environment, encouraging collaboration and support among staff members.

**Experience**
- Previous experience in a supervisory role within a restaurant or hotel environment is essential.
- Strong understanding of culinary practices, food safety regulations, and bartending skills are highly desirable.
- Proven ability to lead a team effectively while maintaining high standards of service.
- Excellent communication skills with the ability to engage positively with both guests and staff.
- Experience in managing front of house operations, including scheduling and training staff is an advantage.

Join us as we strive to create memorable experiences for our guests through exceptional service and teamwork

**James Places People Perks**
- James’ Places privilege card 10% discount in all venues upon completion of 3 months service.
- Family & friend’s room discount
- Early pay scheme - access your wage sooner
- Health & wellbeing programme - in partnership with a private counselling practice.
- 28 days holiday
- 20% Discount on pay day at The Emporium Interiors
- Annual staff party
- Meals on duty for many roles, and Free on shift beverage
- Employee pension scheme
- Progression, training & career opportunities and Qualification opportunities whilst working (Up to A Level and Degree level equivalent)
- Recognition rewards
- Compassionate leave
- Voucher incentives
- My Healthy advantage App access
- 24/7 access to virtual GP & wellbeing service
- Bereavement support
- Medical information
- Online CBT

**Job Types**: Full-time, Permanent, Zero hours contract

Pay: £12.00 per hour

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Employee discount
- Employee mentoring programme
- Free parking
- Health & wellbeing programme

Work Location: In person