Macmillan Health Care Support Worker/cancer

Are you passionate about holistic support and care to patients? Are you interested in supporting patients with a cancer of the prostate, bladder, or kidney? Do you want to make a difference to the patient experience? Then we have an exciting new opportunity for you based within our specialist urology nursing team.

The post holder will work independently within Urology cancer services, using their own initiative to support the specialist Urology nursing teams within Cwm Taf Morgannwg University Health Board (CTMUHB).

A key element of the role will be ensuring co-ordination of care for Urology cancer patients across the cancer pathway from diagnosis through to end of life.

As a member of the specialist Urology team, the post holder will provide support and care to the holistic needs of adult cancer patients, ensuring that cancer patients have support in navigating through the often complex health and social care systems.

The post holder, as part of the specialist Urology team, will:
Ensure consistency, quality and safety is at the heart of specialist Urological cancer nursing across CTM sites.

Support the named key worker to work in partnership with the person affected by Urological cancer and their family, implementing holistic cancer care through co-production.

Provide a high standard when implementing clinical care, and give comprehensive service co-ordination support for the specialist cancer team.

Be responsible for the communicating condition related information regarding any changes noted in patients’ condition to the appropriate key worker or member of the Urology team.

Maintain accurate and contemporaneous records of each intervention, ensuring patient records are updated as necessary.

Co-ordinate cancer nursing quality service assurance (audits/patient satisfaction) and establish/enable participation for Urological cancer nursing teams to ensure service outcomes are demonstrated.

Play an active part in supporting the implementation of change management strategies as a response to new findings or direction.

Facilitate and support the development of a cross-UHB approach to specialist Urological cancer service delivery.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.

**We live by our core values**:
We listen, learn and improve

We treat everyone with respect

We all work together as one team

We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.

The post holder will plan, organise and prioritise own workload as part of the specialist Urology cancer team, ensuring a person centred care approach is adopted across teams.

May be required to re-prioritise and adjust workload as the need arises.

Will liaise with the specialist cancer nurses regarding deadlines and priorities for referrals, follow up calls, administration support through development of framework and standard operating procedures for the Urology cancer nursing service.

Deal professionally, promptly and sensitively with escalated problems, issues and complaints.

Responsible for communicating complex condition related, sensitive information to specialist Urology cancer nurses, lead clinicians, clinicians and other non-clinical professionals and external organisations/care sectors regarding patient records, diagnoses, appointments and interventions adhering to UHB policies and procedures relating to sharing information.

Show tact and diplomacy when requesting information verbally, electronically or in writing from other departments or hospitals.

Have a working knowledge of cancer services and associated pathways.

Possess a level of expertise in the use of computer technology to enable accurate data collection, analysis and the provision of reports and other documentation linked to the role such as records of meetings, presentations, service activity.

Knowledge of a full range of nursing procedures acquired through Vocational Level 4 or similar level of qualification, or Vocational Level 3 plus additional relevant specialist training in a range of nursing procedures and practices.

Knowledge of cancer health services in Wales.

Occasionally participate in surveys, audits and quality assurance procedures as necessary.

Possess varied experience of planning and supporting implementation of service improvements across nursing or allied health professional services.

Have a knowledge and understanding of key NHS Wales strategic objectives such as the Welsh Government’s ”Together for Health” and its associated “Cancer Delivery Plan”.

Be required to