Health Care Support Worker

2 weeks ago


Llantrisant, United Kingdom Cwm Taf Morgannwg University Health Board Full time

**The post holder will**:

- Welcome service users into the ward
- Develop communication skills in order to convey routine information

effectively to patients, carers and other staff.
- Observe and report the effects of all interventions to the Registered

Nurse.
- Answer the telephone in a polite and professional manner.
- Maintain accurate and timely records of all contact with service users.
- Ensure effective communication with all members of the Multi

Disciplinary Team, advocates and relatives.
- Ensure all incidents which may compromise Health and Safety are

reported in an appropriate and timely manner.

An opportunity has arisen for an experienced, enthusiastic and highly motivated Band 2 HCSW to join our team on our Mental Health Inpatient Unit based at the Royal Glamorgan Hospital. We provide person centred care for people suffering with significant mental health difficulties and associated challenging presentations. There are two positions available on our treatment wards.

Staff working within this environment are afforded the opportunity to experience diverse mental illnesses.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Cwm Taf University Health Board is strongly committed to the Health Board being value-driven. Our values are:
- Selflessness - Individuals should act solely in terms of the public interest.
- Integrity - Individuals should not place themselves under any financial or other obligation to outside individuals or organisations that might seek to influence them in the performance of their official duties
- Objectivity - In carrying out public business.
- Accountability - Individuals are accountable for their decisions and actions to the public.
- Openness - Individuals should be as open as possible about all the decisions and actions they take.
- Honesty - Individuals have a duty to declare any private interests relating to their duties.
- Leadership - Individuals should promote and support these principles by leadership and example.

**The post holder will**:

- Support the delivery of a range of interventions required to support

service users meeting their personal care needs ensuring safety,
privacy and dignity is maintained at all times.
- Observe the safety of service users at all times and if requested

account for their whereabouts.
- Assist with safe and supportive levels of engagement of patients

deemed to be at risk of self harm
- Demonstrate a positive attitude towards service users’ recovery which

is based on commitment, hope and optimism.
- Develop rapport based upon a working relationship which maintains

appropriate boundaries at all times.
- Work closely with service users to meet the needs and achieve the

goals identified in their individual care plans.
- Provide practical support to service users and their carers to meet

activities of daily living. Being mindful to promote skill-development and
independence as far as possible.
- Forward requests for catering to the catering department
- Weigh patients and complete fluid balance and food charts as required



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