Customer Experience Executive

7 days ago

Cheadle, United Kingdom Beauty Works Full time

**Purpose of Role**

As Customer Experience Executive, the role will be involved in processing and resolving inbound customer enquiries and orders, identifying and understanding customer needs and always providing a consistently high-quality service.

This department is all about providing excellent customer service to all our customers and clients as well as working towards achieving maximum profitability and growth in line with the company vision and values.

**Key Responsibilities**
- Dealing directly with customers either by telephone or electronically
- Responding promptly to customer enquiries/orders
- Handling and resolving customer complaints
- Obtaining and evaluating all relevant information to handle product and service enquiries
- Providing pricing and delivery information
- Organising workflow to meet customer timeframes
- Directing requests and unresolved issues to the designated resource
- Recording details of enquiries, comments, and complaints and keeping records of customer interactions and transactions
- Recording details of actions taken
- Maintaining customer databases
- Managing administration associated with the role
- Building relationships internally and externally, communicating effectively with customers
- Following up on customer interactions, identifying sales potentials and refer accordingly
- Providing feedback on the efficiency of the customer service process
- Being proactive by prioritising daily tasks and managing the workload
- Ensuring the customer journey is enhanced and the best it can possibly be

**Person Specification - Experience and Skills Sets required**
- Minimum of 12 months customer service experience working in a similar position is essential
- NVQ level 2 in Customer Services preferred but not essential
- Experience of working in a pressurised/fast paced environment is essential.
- Outstanding communication and interpersonal abilities
- Excellent organisational skills, being able to multi-task
- Ability to think proactively and independently
- Excellent knowledge of MS Office (mandatory)

**Job Types**: Full-time, Permanent

Pay: From £24,500.00 per year

**Benefits**:

- Additional leave
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Sick pay

Work Location: In person

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