Customer Experience Officer

2 weeks ago


Cheadle, United Kingdom Johnnie Johnson Housing Trust Full time

**Hybrid working from our innovation hub at Cheadle Hulme and home

**Do you thrive in a fast-paced work environment? Do you enjoy working to tight deadlines? Do you like to make a difference? If this sounds like you, then this could be the perfect role for you.

Here at Johnnie Johnson Housing, we’re now looking for a Customer Experience Officer to join us.

Your challenge as our Customer Experience Officer is to provide an exceptional customer experience to our customers through multi-contact channels, with the aim of resolving all queries at the first point of contact. The types of queries you’ll assist with cover; rent payments, recovery and welfare benefits, choice-based lettings and nomination agreements, anti-social behaviour and other tenancy matters, new and future development sales, moving in and moving out support, leasehold administration, general administration including CORE returns and customer support, including complaints handling and resident engagement.

So now you’ve heard a bit about the role, let us tell you a bit about the team It’s important to know who you might be working with, right?

**Our Team

**Our team is a really lovely (if we don’t mind saying so ourselves) close knit team of eleven. We’re led by our Customer Operations Lead and as well as providing support to the organisation, we support each other too. We work hard but we also like to have fun too and you’ll often find us catching up outside of work



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