Customer Account Executive
7 days ago
**Company Description**
- Salary: £26,000, plus performance bonus and benefits_
We are Together - Proud to be a Financial Services success story based in South Manchester. Established in 1974, we employ over 600 colleagues.
A specialist lender offering a range of mortgage and secured loan products to individuals and businesses, who are typically underserved by mainstream lenders. We play our part to turn challenges into opportunities which make our customers' financial ambitionsaccessible.
Over 47 years of successful trading has positioned Together as a market leader, thanks to a common-sense approach to lending.
Together is a business that never stands still, providing an exciting place to work for individuals who deliver to a high-standard and embrace change.
We understand that for our business to grow, our people must grow.
We are looking for a Customer Account Executive to join our collections team. As a Customer Account Executive you will proactively and efficiently manage customer accounts in order to resolve issues and bring accounts up to date.
Key Responsibilities:
- Manage vulnerable customer cases in order to ensure the most appropriate support is provided
- Responsible for identifying and reporting any incidents of breaches of operational processes and policies
- Be clear and transparent in all communication with customers to ensure they understand the current situation
- Identify and accurately record any complaints received from customers and achieve first time resolution
- Use a variety of tools and techniques to initiate and maintain contact with customers to ensure an appropriate outcome is achieved
- Effectively communicate with customers in order to identify the issue and to provide customers an appropriate outcome
- Utilise effective questioning techniques to understand the customer circumstances, to ensure accounts are managed to exit in a timely manner
**Qualifications**
Essential:
- Collections experience or Customer Service in a financial services
- Strong communication skills
- Objection Handling Skill
- Excellent attention to detail
- Strong literacy and numeracy skills
- Good multi-tasking skills
- Flexible approach & ability to adapt to change
- Organisational Skills
- Negotiation Skills
Desirable:
- Financial Services Background
- Knowledge of LPA receivership procedures
- Working knowledge of Post Litigation collections to include eviction handling
**Additional Information**
- We offer a range of company benefits, including shared reward scheme, discretionary bonus, 26 days holiday plus your Birthday, entitlement increases over time, holiday purchase scheme, matched pension contribution, life assurance, critical illness cover,health cash plan, private medical insurance, access to company's holiday homes, regular team/individual incentives, travel season ticket loans, Ride to Work scheme, free gym access and local bar/restaurant discounts._
- Career development opportunities are excellent and where possible we offer sponsorship of relevant qualifications._
*please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.
-
Customer Account Executive
7 days ago
Cheadle, United Kingdom Together Full timeWe are Together - Proud to be a Financial Services success story based in South Manchester. Established in 1974, we employ over 600 colleagues. A specialist lender offering a range of mortgage and secured loan products to individuals and businesses, who are typically underserved by mainstream lenders. We play our part to turn challenges into opportunities...
-
Customer Account Executive
1 day ago
Cheadle, United Kingdom Together Full time**Company Description** - Salary: _£25,000, plus performance bonus and benefits_ We are Together - Proud to be a Financial Services success story based in South Manchester. Established in 1974, we employ over 600 colleagues. A specialist lender offering a range of mortgage and secured loan products to individuals and businesses, who are typically...
-
Events Account Executive
2 weeks ago
Cheadle, United Kingdom Henry Nicholas Associates Full timeAccount Executive Award Winning Events Agency This is an exciting chance for somebody early in their career to join a business with drive, determination and passion for what they do. We are currently searching for an Account Executive on behalf of a communications marketing agency who specialise in events, digital and experiential marketing. Working directly...
-
Print Account Executive
7 days ago
Cheadle, United Kingdom Taylor Higson Full timeJob description Due to ongoing growth, my client, established over 60 years ago, are a pioneer within the marketing and communications side of the print industry. Based at their Cheadle head office, they are currently seeking an experienced Account Executive to bolstertheir Direct Mail client services team. This is an exciting opportunity for someone who...
-
Events Account Executive
2 weeks ago
Cheadle, United Kingdom Forward Role Full time**Events Account Executive** **South Manchester, Hybrid model, Events agency** **£18-20K** Forward Role are partnered with and Events agency who are looking to add an Account Executive to their growing team. If you are anything like me and love working in a fast-paced environment, a collaborative team, and excellent benefits, this one could be for...
-
Print Account Executive
1 week ago
Cheadle, United Kingdom Taylor Higson Full timeMy client, established over 60 years ago, are a pioneer within the marketing and communications side of the print industry. Based at their Cheadle head office, they are currently seeking an experienced Account Executive to bolster their Direct Mail clientservices team. Within this role you'll be responsible for internal administration, raising orders and...
-
Events Account Executive
7 days ago
Cheadle, United Kingdom Forward Role Full time**Events Account Executive** **South Manchester, Events Agency** **£18-22k** Forward Role are partnered with an Events agency who are looking to add an Events Account Executive to their growing team If you are like me and love working in a fast-paced environment, a collaborative team, and want to work for a company who offer excellent working benefits,...
-
PPC Executive
2 weeks ago
Cheadle, United Kingdom The Candidate Ltd Full time**PPC Executive - Cheadle - Up to £35,000** **Are you all about ecommerce? Join our client are a very exciting time in their businesses’ progression and ready to take on a PPC Executive to be part of the success!** With more than 10 years’ experience in the field, our client is beginning to branch out and expand their business, making this a fantastic...
-
Customer Experience Executive
7 days ago
Cheadle, United Kingdom Beauty Works Full time**Purpose of Role** As Customer Experience Executive, the role will be involved in processing and resolving inbound customer enquiries and orders, identifying and understanding customer needs and always providing a consistently high-quality service. This department is all about providing excellent customer service to all our customers and clients as well...
-
Customer Account Advisor
2 weeks ago
Cheadle, United Kingdom Together Full timeCompany Description **_ Customer Service Advisor, Salary up to £25,500 per annum, plus performance bonus and benefits_** **_ This role is office based Monday - Friday, working hours are 9am - 5.30pm_** **We are Together** - A specialist lender offering a range of mortgage and secured loan products to individuals and businesses, who are typically...