Medical Secretary

1 week ago

York, United Kingdom MyHealth Group, York Full time

**POSITION IN ORGANISATIONAL STRUCTURE**

Responsible and accountable to the appropriate Team Leader and Operations Manager.

**MAIN ACCOUNTABILITIES**

**JOB PURPOSE (SECRETARY)**

To provide general secretarial support to the Doctors and Health Professionals involving the use of word processing and audio typing skills.

**Main Duties (SECRETARY)**
- To provide an efficient and timely audio, copy typing and word processing service for GPs and Health Professionals as required. This includes the typing of letters, reports, patient referrals, minutes, memorandums, etc. in an accurate and quality manner
- To make appointments, bookings and admissions as required
- To assist in the completion of medical/insurance records
- To receive incoming, and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with outside agencies (including but not limited to Hospitals, RSS), taking messages and dealing with appropriate queries
- To maintain the computer clinical system in an accurate and secure manner where relevant to the post
- To undertake to perform in accordance with agreed standards and KPIs associated with these tasks, taking part in any quality audits as required
- Undertake any other tasks relevant to the post as requested and appropriate
- Run daily/weekly searches to ensure patients referrals have been submitted and received by secondary care
- To ensure any CQC requirements and/or documentation for which the post holder is responsible for is completed timely and accurately
- Undertake associated administrative duties necessary to ensure smooth management of the patients medical record and support the medical staff in undertaking necessary actions:
a. Inputting data to the patients record in accordance with guidance

b. Assisting patients with private work to be undertaken by the practice on their behalf

c. Dealing with all enquiries flowed to the Hub and Secretary team in a professional and appropriate manner.

d. Undertaking all other tasks associated with Health Care administration
- Provide telephony cover if required (unprecedented sickness, holidays or vacancy cover)

**COMPETENCIES**

**BACKGROUND SKETCH**:

- Excellent team player
- Fit and healthy
- Excellent personal presentation
- Excellent customer service skills
- Self-Starter and ability to work autonomously
- Emotional maturity and stability
- Must be standards driven and detail-orientated with the ability to organise and plan ahead
- Must have the ability to multi-task, and make sound decisions in fast-paced environment
- Ability to cope with change and/or conflicting demands
- Articulate - good spoken and written English
- Ability to communicate well at all levels (internally and externally)
- Flexibility in working hours
- Good personal time management and priority setting
- Work well under pressure
- Must be courteous and focused on providing a consistently high standard of customer service.
- High attention to detail
- Excellent administrative skills
- Creativity and innovation

**MEASUREMENTS**:

- Achievement of key tasks as agreed during Performance/Competence Review
- Financial Performance
- Customer feedback

Schedule:

- Monday to Friday

Ability to commute/relocate:

- York: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Medical Receptionist: 1 year (preferred)

Work Location: One location

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