Technical Team Leader
1 week ago
**Technical Service Desk Team Leader required to join our well-established client based in Bournemouth, Dorset on a hybrid basis. Managing a growing service desk team of 1st - 3rd line of desktop support engineers covering end user support and maintenanceof local networks and servers.**
**Responsibilities**:
- Direct line management responsible for A growing Service Desk team of 1st -3rd line IT Support Engineers.
- Ensure that vulnerabilities are being reported and patched across the customers
- Take responsibility for ensuring SLA's are met
- Identify areas for improvement and report KPI's
- lead managing critical incidents
- Play a key part in the development of the companies IT strategy and growth as well as always looking for ways to improve the business to deliver a better service to clients.
**Experience in the following areas;**
- Ticket and People Management / Performance Management
- MSP experience essential
- Incident and Major Incident Management, Problem and Change Management
- Continual Service Improvement
- Experience working as a team leader or manager
- Experience managing and working with SLA's & KPI's
- Experience with providing weekly/monthly reports on performance
- Proven experience working within the ITIL framework
**Technical Skills you will bring;**
- Windows Server 2008/2012/2016
- Active Directory o Group Policies/DNS/DHCP/DFS etc.
- Microsoft 365 (Windows 10, Office 365 & EM + S)
- Citrix Technologies (XenApp, XenDesktop, Netscaler)
- Experience supporting a SIP/VOIP telephony system
- Technical proficiency in server and storage hardware and software
- Proactive management and monitoring & troubleshooting operational issues
- Good understanding of networking, including experience working with IPv4 and IPvis
- VB scripting/VBA, PowerShell, SQL, Basic web languages
- VMware, Storage technologies, VPNs and Linux
**Benefits**:
- Career fast track scheme
- Pension scheme
- Eye test vouchers and discounts
- Discounted gym membership
- Cycle to work scheme
- Fundraising days
- Incentives and recognition and reward schemes
**How to apply**:
**If you are interested in the Technical Team Leader Service Desk role, please submit a copy of your CV to.**
**For further information, contact Charmaine Padfield on the IT team at Bond Williams Professional Recruitment in Bournemouth option 4 for IT.**
Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency
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