Head of Engagement and Retention
2 days ago
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Our Wealth and Personal Banking business supports millions of individuals, families, business owners, investors and entrepreneurs worldwide. We provide products and services that include current accounts, credit cards, personal loans and mortgages, as well as savings, investments, insurance and wealth management. We also have specialized relationship managers who support customers with bespoke requirements, including high net worth and ultra-high-net-worth clients.
As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.
In this role you will:
- Be the product owner for engagement & retention strategies on credit cards
- Partner with digital/global teams to solve for customer experience and customer journey on engagement & retention
- Lead a small team with the focus on engagement & retention
- Manage and drive execution for retention & engagement campaigns and communications to customers
- Report and own management of performance tracking
To be successful in this role you should meet the following requirements:
- Expert in retention, ideally in financial services
- Proven strategic thinking
- History of digital cards journey management and ability to bring a customer centric approach to journey improvement
- Proven analytical skills
- Excellent time and people management skills with proven ability to deliver multiple initiatives in parallel
This role is based in Birmingham, Leeds or Chester.
Opening up a world of opportunity
If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:
Telephone: +44 207 832 8500
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