Head of Engagement and Operations Project Delivery

**Head of Engagement and Operations Project Delivery - 64773**
**£51,767 - £59,590**
**Birmingham**:
**Position**: Head of Engagement and Operations Project Delivery - Modernising Lasting Powers of Attorney

**Company**:Office of Public Guardian (OPG), Power of Attorney Services (PoAS), Operations Directorate
**Location**:Victoria Square House, Birmingham
**Grade/Salary**:G7 (£51,767 minimum)
**Contract Type**:Permanent

**Overview**

The Office of the Public Guardian (OPG) protects people in England and Wales who may not have the mental capacity to make certain decisions for themselves, such as about their health and finance. We are an Executive Agency of the Ministry of Justice (MoJ), set up in 2007 following the introduction of the Mental Capacity Act of 2005.

OPG is responsible for registering lasting powers of attorney (LPA) and enduring powers of attorney (EPA) and supervising deputies who are appointed by the Court of Protection.

OPG is undertaking a significant transformation programme for which the Chief Operating Officer is SRO, and as Head of Engagement and Operations Project Delivery, you will be part of the senior leadership project team both responsible for commercial engagement, stakeholder management as well as overseeing the main interface with the Operations directorate and the COOs overall essential business and strategic priorities.

Experience in leading and managing people, planning, and setting direction are essential to this role. Leading the commercial engagement and overseeing the COO’s office you will provide strategic direction and coordination for the commercial and stakeholder plan and other significant operational projects. You will be responsible for ensuring a consistent engagement approach is taken, by planning and designing the engagement and working across the organisation and wider department.

**Job description, Duties and Responsibilities**

This role will involve a wide range of varied responsibilities including:

- Development and delivery of an effective model strategy and plan for commercial engagement critical for the delivery and adoption of OPGs modernisation agenda
- Work closely with communications colleagues to agree, combined campaigns for the successful roll out of programmes
- Lead and develop the COO office team, currently consisting of a Business Manager and two exec assistants, ensuring the office runs efficiently and delivers to high standards
- Building and maintaining strong relationships with a broad range of external stakeholders across multiple sectors, as well as harnessing these relationships to support the projects objectives and priorities.
- Identify where critical issues with stakeholders are putting modernisation objectives at risk and put in place strategies to address.
- Advising senior officials on commercial and stakeholder engagement activity.
- Engaging proactively with senior stakeholders across OPG and MoJ on behalf of the COO to take forward the project and Operations’ priorities
- Taking responsibility for the identification and management of cross-cutting issues, including supporting policy/business management functions when needed
- Understanding, articulating, and driving forward OPG Operations priorities through collaborating and supporting the leadership team across the wider remit to deliver those priorities.
- Work closely with the COO to identify and drive forward her priorities - you’ll be anticipating and unblocking problems, triaging issues, and driving progress on her behalf, and navigating competing views and divergent priorities.
- Partnership with Finance to ensure that MLPA Commercial and Operations activities address OPG Budgetary requirements

**Skills & Qualifications**

Essential Skills:

- Proven leadership skills, with the ability to build trusted working relationships with colleagues at all levels, and the confidence to challenge in a professional, yet courageous manner to maintain positive working relationships.
- Excellent stakeholder management and communication and influencing skills across all levels including at COO level.
- Ability to deliver at pace, setting direction and prioritising appropriately, adapting your approach to respond to the evolving context for your work, often with tight deadlines.
- Significant experience in managing complex commercial and COO level stakeholder relationships
- Significant experience in managing COO or equivalent priorities in a business mgt capacity
- Professional procurement qualification - MCIPS or equivalent

**Application process**

**Interview Process**
- **Leadership (Level 4)**:

- **Working Together (Level 4)**:

- **Delivering at Pace (Level 4)**:

- **Communicating and Influencing (Level 4)**

All interviews will be held remotely via MS Teams.

**Salary, Working Arrangements & Benefits**

**Annual Leave**

Generous allowances for paid holiday starting at 25 days per year and rising as your service increases. There is also a scheme to allow quali