Student Retention Coordinator

1 week ago

Birmingham, United Kingdom Royal Birmingham Conservatoire Full time

Department: Student Advice and Community Location: Multiple Campuses Salary: £28,287 to £32,006 per annum Post Type: Permanent Full Time Release Date: 26 November 2025 Closing Date: 10 December 2025 23:59 GMT Reference: S125018 BCU is seeking a Student Retention Coordinator to join our Student and Academic Services team. You will support student continuation by monitoring attendance and engagement data and proactively contacting students who appear to be disengaging. You will ensure students are contacted in a timely, supportive manner and signposted to appropriate support services and work closely with academic and professional colleagues to coordinate responses and and escape issues as necessary. Your Responsibilities Will Include Monitor student attendance and engagement data for designated academic schools. Proactively contact students who are not attending or engaging, using agreed communication methods. Provide accurate and timely records of student interactions and outcomes. Signpost students to appropriate university services and support mechanisms. Escalate concerns about student welfare or persistent disengagement to senior colleagues. Maintain collaborative relationships with personal tutors, programme administrators, and other support teams. Support the implementation of school-level intervention strategies. Respond to student queries and provide information about attendance and support services. Contribute to the development and improvement of student engagement processes. The Student Retention Coordinator Will Have Experience working in a student-facing role, ideally in an education setting. Experience handling sensitive or confidential issues with care and discretion. Skills in effective communication, particularly by phone, email, and online messaging. Experience working with data or systems to monitor or track activity. Ability to manage a busy workload and meet deadlines. Knowledge of student support services and how to signpost effectively. Ability to work collaboratively with academic and professional colleagues. Understanding of the importance of student engagement and continuation. #J-18808-Ljbffr

  • Student Success

    1 week ago

    Birmingham, United Kingdom Royal Birmingham Conservatoire Full time

    A prestigious educational institution in Birmingham is seeking a Student Retention Coordinator to enhance student engagement. This role involves monitoring attendance, proactively contacting disengaged students, and ensuring access to support services. Ideal candidates will have experience in student-facing roles, effective communication skills, and the...

  • Student Retention Coordinator

    1 week ago

    Birmingham, United Kingdom Royal Birmingham Conservatoire Full time

    A higher education institution in Birmingham seeks a Student Retention Coordinator for a fixed-term role. The successful candidate will monitor student attendance and engagement, proactively contact students, and ensure they receive necessary support. Ideal candidates will have experience in student-facing roles, strong communication skills, and the ability...

  • Student Retention Coordinator

    1 week ago

    Birmingham, United Kingdom Royal Birmingham Conservatoire Full time

    Join to apply for the Student Retention Coordinator - 12 Months Fixed Term Contract role at Royal Birmingham Conservatoire Department: Student Advice and CommunityLocation: Multiple CampusesSalary: £28,287 to £32,006 per annumFixed TermPost Type: Full TimeRelease Date: 26 November 2025Closing Date: 23.59 hours GMT on Wednesday 10 December 2025 Please...

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