Student Retention Officer

6 days ago

Birmingham, Birmingham, United Kingdom GEDU CAREERS Full time

Department: Retention

Location: Birmingham (On-site)

About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds, and Manchester. Working in partnership with several of the UK's leading higher education providers, we deliver vocational, undergraduate, and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more.

Our Vision: Changing lives through education.

What We Do: You will be responsible in maintaining strong relationships with students and work with them to identify their barriers to learning and help support and resolve them.

About the Role:

  • Develop strong relationships with your students, communicating with them face to face, over the phone and through various other communication methods
  • Ensure you proactively identify issues and continue to work on them for your students until they are resolved, developing and delivering proactive and bespoke plans to support students
  • Develop a broad, deep knowledge of the rules and regulations of your faculty, and to fully understand the support offer at GBS and to ensure your students take full advantage
  • Assist with the collection of operational data, and to proactively work to improve KPI performance
  • Adapt to the needs of a busy operational environment, providing support to your team and other key teams as and when it is appropriate
  • Be committed to a culture of continuous improvement and entrepreneurship, in line with GBS values

About you:

  • Educated to degree level or have equivalent experience and evidence of impact in a busy operational/customer service type role
  • Strong communication skills both in writing, over the phone and in person
  • Ability to plan and prioritise effectively to achieve department and individual objectives, work collaboratively in a team and build and maintain positive relationships with students.
  • High level of computer literacy and proficiency in Microsoft Excel and computer/data management systems, or a demonstrated ability to pick up these skills quickly.
  • Ability to work well as part of a team, and contribute positively to team culture
  • Demonstrate a passion for your students, and a strong desire to adapt and improve in order to achieve objectives and KPIs.

What We Offer:

  • 25 days annual leave, plus 8 public holidays
  • 1 day extra leave per year of service, up to a maximum of 5 days
  • Workplace pension scheme
  • Tuition reimbursement for career development courses
  • Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
  • discounts platform, wellbeing centre and much more
  • Reward and recognition programme
  • £500 award employee referral scheme
  • Discretionary annual performance bonus

Employee Testimonial:

"What really stands out to me about GBS is its consistent focus on creating positive outcomes for students. Every team, even those without direct student contact, is deeply committed to this mission. Everyone understands that what they do plays a role in helping students succeed. It's such a collaborative and inspiring place to work — it's clear everyone genuinely cares about making a difference." (Steffi Korsah - Non-Academic Staff)

GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

  • Student Support Officer

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Elizabeth School of London Full time £25,000 - £26,000 per year

    Company: Elizabeth School of LondonJob Title: Student Support OfficerLocation: ON-SITE, Birmingham – Apsley House, UKSalary: £25,000 - £26,000 per annumEmployment Type: Full-Time, Wednesday to Sunday (9-5pm)Department: Student SupportReporting to: Student Support Coordinator & Student Support ManagerAbout UsElizabeth School is a leading educational...

  • Student Recruitment Officer

    1 week ago

    Birmingham, Birmingham, United Kingdom AI Jobs Full time £25,000 - £40,000 per year

    Role : Student Recruitment OfficerWe are hiring for one of our prime clients. As a Student Recruitment Officer, you will promote academic programs, engage prospective students, and support them through the admissions process while driving referral-based recruitment initiatives.Key Responsibilities:Engage prospective students via calls, emails, social media,...

  • Student Recruitment Officer

    1 week ago

    Birmingham, Birmingham, United Kingdom Hyperworld Consult Full time £25,000 - £40,000 per year

    The Role:Our client needs a Student Recruitment Officer, you will be responsible for promoting our institution to prospective students and assisting them throughout the admissions process. Your primary goal will be to promote the Student Referral scheme and attract talented individuals, guiding them towards enrolling onto our academic programs.There's no...

  • Student Experience Officer

    1 week ago

    Birmingham, Birmingham, United Kingdom MacGregor Recruitment Solutions Full time £21,255 - £30,000 per year

    MacGregor Recruitment are recruiting for an experienced Receptionist / Administrator to join a leading learning and training provider based in central Birmingham as a Student Experience Officer.Please note that this role is offered as a 15 month fixed term maternity cover role starting in May 2023.The hours of work are usually Monday to Friday (37.5 hours...

  • Student Opportunities Officer

    1 week ago

    Birmingham, Birmingham, United Kingdom Birmingham City University Full time £35,331 - £39,002 per year

    DepartmentStudent OpportunitiesLocationBirmingham, West MidlandsSalary£35,331 to £39,002 Per AnnumPermanentPost TypeFull TimeRelease Date14 November 2025Closing Date23.59 hours GMT on Sunday 30 November 2025ReferenceC125002We have an exciting opportunity for a Student Opportunities Officer within the Careers and Student Opportunities Directorate. The key...

  • Student Support Advisor

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Online Education Services Full time £20,000 - £26,000 per year

    At OES, we're passionate about enhancing lives through education, working collaboratively to deliver powerful learning experiences.We partner with the world's leading universities to enhance the student experience for the digital era to meet our purpose of being the world's most impactful enabler of education. At OES, we are passionate about student success...

  • Student Recruitment Officer

    6 days ago

    Birmingham, Birmingham, United Kingdom Aston University Full time

    Marketing, Recruitment & AdmissionsLocation:Aston University John Cadbury HouseSalary:£31,236 to £36,636Grade:Grade 07Contract Type:PermanentBasis:Full TimeClosing Date:23.59 hours GMT on Sunday 30 November 2025Interview Date:Monday 15 December 2025Reference:1290-25Release Date:Wednesday 19 November 2025An exciting opportunity has arisen to join Aston...

  • Attendance & Intervention Officer

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Elizabeth School of London Full time £24,000 - £42,000 per year

    Company: Elizabeth School of LondonPosition: Attendance & Intervention OfficerLocation: ON-SITE, Birmingham, UKSalary: £25,400 Per AnnumEmployment Type: Full-Time, Monday-Friday (9am-5pm)About the Elizabeth School of LondonThe Elizabeth School of London (ESL) is a higher education provider committed to delivering high quality programmes on campuses in six...

  • Student Services and Operations Executive

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Paragon Global Services Full time £25,000 - £40,000 per year

    Job Title:Student Services & Operations ExecutiveLocation: Birmingham, UK| Type: Full-timeAbout the Role:As part of a dedicated team in a growing environment, you will play a key role in supporting international students and residents as they navigate life in the UK. This is a hands-on, varied role where you'll work closely with your colleagues and the...

  • Student Applications Administrator

    2 weeks ago

    Birmingham, Birmingham, United Kingdom QA Full time

    Vacancy detailsTalent poolSales - HE - ConversionTitleStudent Applications AdministratorContract typeQA HE Ltd FTCJob advertQA Higher Education, Student Applications Administrator – London, Birmingham or Manchester, Hybrid, 12-Month Fixed Term ContractJoin a mission-driven team helping students achieve their global education dreams Are you passionate...