Market Logistics Coordinator

4 days ago

Basingstoke, United Kingdom Lavazza Professional Full time

**Who are we?**

Lavazza Professional is the Business-to-business (B2B) arm of Lavazza Group; as a brand we have grown over the last 120 years from a small Italian artisanal company to an industrial giant. Throughout our growth, we have remained family owned, and our passion for quality coffee is coupled with a spirit of entrepreneurship, defined by innovation and a sense of responsibility.

At Lavazza Professional, our goal is to fuel workplace productivity and wellness, we bring high performance vending technologies to offices and factory floors in over 10,000 businesses across the UK. Partnering with some of the nation’s best loved drinks brands, we make sure choosing the perfect menu couldn’t be easier. With significant investment into research and development, we now offer a wide range of customised vending solutions and our range is ever expanding.

As a company, we are proud to announce our “Roadmap to Zero”, our aim is to completely neutralise the Group’s carbon footprint by the end of 2030. With an investment of about €50million in the 2020-2021 period, you can be proud to join a company dedicated to sustainability, innovation, and employee development.

**What is the role?**

We are seeking a **Market Logistics Coordinator** to join our UK Customer Service team to play a key role in supporting the seamless machine delivery and installation for our customers. Working with stakeholders, you will manage the interactions between our Logistics providers and a range of internal departments whilst ensuring that all logistics processes are operating efficiently, and the required performance standards are being achieved.

**Key responsibilities will include**:

- Day to day management of failed deliveries from our Logistics Partners, management of customer complaints and feedback to Customer Services and Quality
- Analysis of data related to deliveries, identifying trends and issues and investigating root causes, recommending solutions to drive improvements. Reporting weekly the Logistics Partner business performance and concerns to the Market Logistics Lead.
- Participating in physical stocktakes and supporting with transactional activity when required
- Collation of key metrics frequently to monitor the Logistics Partners performance, detail the data in presentations for weekly OTIF reviews Skype calls with our Logistics Partners (or any adhocs requests)
- Monitoring the DBP ensuring that all drinks and machines are PO’d on time to guarantee timeliness and accuracy of customer invoicing
- Complete SAP testing as and when required
- Basic MS Office use - Excel, Outlook, Word
- Strong written/verbal communication skills
- SAP & Sales force experience
- Attention to detail & high level of accuracy
- Customer Service experience
- Logistics Administration Experience

In exchange we will offer:

- Competitive salary
- 25 days holiday plus eight statutory bank holidays
- Pension Scheme
- Private Health Care
- Ample free parking
- Plus a range of health and well-being benefits

**Job Types**: Full-time, Permanent

Pay: £27,650.00 per year

**Benefits**:

- Canteen
- Company pension
- Health & wellbeing programme
- Life insurance
- On-site gym
- On-site parking
- Private medical insurance

Schedule:

- Monday to Friday

Work Location: In person

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