Customer Service Executive

1 week ago

Bristol, United Kingdom Go-Pak UK Full time

**Overview**
The position offers a great career development opportunity within the packaging industry, working for one of the world’s leading manufacturers SCGP in Paper and Plastic manufacturing. We strive every day compassionately to provide the highest standard of food grade packaging, driving change, and win in the markets in which we operate. Go-Pak UK Ltd is a specialist manufacturer and importer of disposable catering supplies for the Food Service, Retail and Cash and Carry sectors. The company has had a 45% CAGR over the last 10 years. Go-Pak is seeing consistent growth in the UK and considerable growth internationally with an expected annual turnover of circa £96m in 2024.

**Duties**
- Answer inbound telephone calls.
- Process and acknowledge orders in the system.
- Maintain up-to-date customer SOPs and filing systems.
- Inform customers about lead times, order statuses, and any issues.
- Handle customer queries, complaints, and day-to-day requests.
- Issue and share open orders, back orders, and stock reports.
- Offer alternative products when possible.
- Set up regular meetings with customers to discuss account situations.
- Maintain accurate records of customer interactions in our CRM system

**Experience**
- Previous experience in a customer service role is preferred but not essential.
- Proficiency in English is required.
- Strong data entry skills with attention to detail.
- Excellent communication skills, both verbal and written.
- Ability to analyse situations effectively and respond appropriately.
- A friendly disposition with the ability to build rapport with customers quickly.

**Skills**
- Customer focused, providing the highest levels of service.
- Strive for excellence
- Organisational and problem solving skills.
- Attention to detail.
- Proactive decision maker.
- Time management and ability to work under pressure.
- Working independently and as part of a team.

Join us as we strive to deliver exceptional service while fostering an inclusive environment. We look forward to welcoming you to our team

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

Pay: £26,500.00 per year

**Benefits**:

- Company events
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Health & wellbeing programme
- Life insurance
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Work Location: In person

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