Equipment Services Officer/admin

**KEY RESULT AREAS**: Work as part of a small team providing high quality, customer focused and effective delivery of equipment to service users in Barnsley. Carry out all duties relating to the effective provision of community equipment, including storage, processing orders, allocating and co-ordinating deliveries, database management, stock control, customer service duties, specific project support (catalogue, service data management, technical advice and demonstration, IT and information management) proving reports, minor contractor management and co-ordinating, purchasing and procurement within agreed limits. Provide practical support for maintenance, cleaning and decontamination of equipment for re-use and record all transactions made with service users to support effective stock management. Coordinate the collection, analysis and dissemination of community equipment information as required.
**JOB DIMENSIONS**: (e.g. budgetary or supervisory responsibilities) Purchasing equipment and other items within agreed limits. Managing small amounts of money e.g. petty cash.
Responsible for delivery, servicing and cleaning schedules for the service and deployment of staff accordingly. CORE DUTIES AND RESPONSIBILITIES: Service delivery 1. Deal directly with members of the public, service users, carers and referring professionals in a sensitive and considerate manner, processing referrals, providing information and signposting to other services where appropriate. 2.
Act as the initial point of contact for the service and manage referrals including identifying equipment ordering requirements, devising delivery schedules and liaising with referrers, patients and carers. 3 Provide day to day support for the Clerical Officer, Cleaners/General assistants, Driver/Fitters and technicians through the planning of delivery, servicing/maintenance and cleaning schedules to ensure the most effective deployment of the team in order to meet service priorities. 4. Liaise with suppliers to encourage them to meet organisational purchasing needs.
5. Ensure that community equipment is issued in a timely manner to meet performance targets. 6. Assist Driver/Fitters loading or unloading of vehicles where necessary.
7. Liaise with the CES Technicians and external service engineers to arrange and coordinate their visits to the service users homes for all inspection visits regarding the servicing and maintenance of community equipment. Administrative duties 8. Take responsibility for the smooth running of administrative support for the service by undertaking administrative tasks as required e.g.
processing orders, stock control, customer service duties, specific project support purchasing and procurement within agreed limits. 9. Take responsibility for the accurate management, collation, interrogation and inputting of service user information and records for the ordering, issue and collection of equipment to enable the collection of accurate statistical returns for management reports. 10.
Manage the service database, electronic ordering system, catalogue of equipment and paper-based systems for tracking equipment in accordance with Information Governance and Data Protection requirements. 11. Retrieve technical, patient and asset information for other relevant staff, departments and contractors within policy guidelines and is aware when this can and can not be provided. 12.
Undertake regular stock takes and analyse data regarding stock levels. Identify low stock levels and inform the CES Operational Manager, where necessary following up on outstanding orders relating to equipment. Technical skills 13. Maintain a thorough understanding and awareness of the full range of community equipment types provided by the service (including Social, Health, Medical and Sensory 14.
Develop sound knowledge of the assembly of certain specified equipment items through training and to provide advice to clinicians and service users on the safe usage and maintenance of equipment items. 15. Maintain a basic knowledge and awareness of Equipment management legislation and guidelines (LOLER, Electrical, MHRA etc.) and common manufacturers recommended guidance. 16.
Inspect and report faulty equipment to the CES Operational Manager. 17. Undertake routine Portable Appliance Testing as required. 18.
Use safe moving handling techniques in the storage of goods and equipment in line with Trust policy. 19. Ensure safe, clean and tidy working environment at all times for all colleagues, service users and visitors in accordance with HSE and NHS Health & Safety and Infection Control policies (please note - this involves the moving and handling of heavy equipment items on a daily basis). 20.
Undertake and assist in other functions as when required including cleaning, delivery, fitting, collections, stock takes, warehouse duties, general repairs (minor works) compatible with skills. Other duties 21. Undertake regular appropriate learning, in order to fulfil the requirements of