Customer Advisor

5 days ago


Malton, United Kingdom Castle Employment Group Full time

Looking for a new challenge in a professional, people-focused environment?
A well-respected business in Malton is looking for a Customer Service Advisor to join their team.
You must have experience in an office-based customer service role and love building relationships, this could be the perfect opportunity to step into a rewarding career.
In this role, you’ll be supporting clients by providing expert advice, handling queries, and ensuring they receive the best possible service. You’ll be joining a company that truly values its employees, offering clear career progression, hybrid working, and the opportunity to gain industry-recognised qualifications.
**What You’ll Be Doing**:

- Speaking with clients to understand their needs and provide helpful solutions
- Managing policy administration, including processing new business, renewals, and adjustments
- Liaising with insurers and other stakeholders to resolve queries and manage claims
- Delivering excellent customer service while ensuring accuracy and compliance
- Spotting opportunities to offer additional products and services that benefit clients

**What We’re Looking For**:
If you have experience in office-based customer service, strong communication skills, and enjoy building relationships, we’d love to hear from you No previous insurance experience is required - full training and professional development will be provided.
This full-time role offers a salary of £25,000-£28,000, depending on experience, with working hours of Monday to Friday, 8:30am-5:00pm.
BISCEA



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