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Contract Administrator
2 weeks ago
Sureserve Fire & Electrical, part of the Sureserve Group, is a specialist in the design, installation, and maintenance of fire safety and electrical systems, providing fire and electrical compliance and testing services. This covers a comprehensive range of physical infrastructure and safety considerations required for a building to meet regulatory requirements. As a leading fire and electrical compliance service provider to the public sector, our success relies upon a market-leading, engaged, and highly skilled team, for which we are always seeking skilled and self-motivated individuals to join.
The Contract Administrator role will cover a range of administration duties, providing excellent day to day customer service to our clients and supporting our engineers in the field
**General Duties/Key Responsibilities**:
- Liaise and cooperate with all other members of staff to ensure all processes and procedures are followed.
- Monitor and update resident satisfaction, compliance and defect KPI spreadsheets as required.
- Measuring compliance of the works.
- Produce monthly customer KPI reports as required within agreed time scales.
- Have a sound understanding and appreciation of the works being carried out and be able to translate this simply and effectively whilst talking to both internal and external customers.
- Prepare and raise material orders/requisitions as required to meet the programme.
- Ensure all relevant files/documents/correspondences are filed correctly within specific contract/project directories.
- Documentation control and update.
- Input and maintain data on the management system.
- Attend meetings when required, e.g. programming meetings and team meetings.
- Provide feedback/comments on failure(s) or requirement.
**What you will need**:
- Extensive administration experience in a fast paced working environment.
- Be a self-reliant individual who is confident working independently where and when required.
- Effective ICT skills in Word, PowerPoint and Excel.
- A positive outlook.
- A proactive, self-starter with an eye for detail alongside broader concepts.
- Reliable, punctual with demonstrable time-keeping skills.
- Ability to work well in a team but also independently without reliance on others.
- Ability to work in a high-pressure environment whilst ensuring self-care.
- Good communication skills, with the confidence to communicate with colleagues at all levels.
- Good administrative and I.T. skills the ability to be self-reliant.
**Working Environment**:
This is an office position that involves collaborating closely with the support service team. While also engaging with our experienced field engineers. Expect a dynamic and fast paced work setting that combines office-based coordination with on-going communication with field operatives. The role necessitates proactive interaction and liaison with clients/customers, remotely, to ensure effective communication and alignment of objectives.
**Additional Perks**:
- 20 days leave increasing by 1 day for each full year completed up to 25 days.
- An extra day off for your Birthday.
- Annual performance related bonus.
- Progression opportunities.
- Commitment to training and development.
- Structured induction program and review of individuals training ambitions.
- Employee Assistance Program.
- Bike 2 Work & Employee savings schemes.
