Junior Implementation Specialist

1 day ago

London, United Kingdom Nexudus Ltd Full time

**Main duties and responsibilities**

Are you passionate about supporting customers? We want to hear from you We are looking for a talented Junior Implementation Specialist to join our growing team. As a Junior Implementation Specialist, you will assist our customers during their onboarding process on the Nexudus Platform. You will be responsible for the Customer’s accounts set up as part of their onboarding process, ensuring their requirements are correctly gathered and implemented. In summary, your day to day duties would include:

- Work with the Training & Support teams to ensure that they are aware of how each account has been set up and implemented
- Assist with setting up existing integrations (Access control systems, accounting integrations, Google Calendar integrations etc)
- Manage multiple projects simultaneously, proactively communicating with internal and external stakeholders to ensure on-time and in-scope solution delivery
- Communicate with the Sales team and the customer through a new project implementation, managing project scope, risks and client expectations throughout the process
- Identify trends and patterns across implementations, putting together best practices and creating resources for internal and external stakeholders
- Provide insights from customer implementations that help shape our product roadmap

**Requirements**:

- Have implementation, customer success, or customer support experience ;or relevant qualification
- Proven communication and organizational skills
- Comfortable using Microsoft Excel (VLOOKUP)
- Experience or desire to learn REST API functionality
- Proficient in English, both written and spoken
- **Must have the right to live and work in the UK**

**Why you’ll love NEXUDUS**

Our highly creative business is an inspiring place to work. Training opportunities, great team of professionals. Opportunity to make your mark and contribute towards the growth of the team and the brand.

**Benefits**
- Annual training budget to develop your skill
- Annual Holidays - 28 days (including bank holidays) plus 1 day for each completed year of service (up to a maximum of 5 days)
- Hybrid / remote working
- Company Sick Pay Scheme - 5 days on full pay in any calendar year
- Annual Leave Purchase Scheme - up to 5 additional days

**Language**:

- English (required)

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£28,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Cycle to work scheme
- Sick pay
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Experience**:

- Technical support: 1 year (preferred)

Work Location: One location

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