Customer Relationship Manager

18 hours ago


Wandsworth, United Kingdom Retail Jobs UK Limited Full time

**_Customer service manager, London, Retail, Optical,_**

**_Customer Relations Manager London. _**_We are looking for a customer relations manager for this Optical company who have stores across London and the South East. This is a new role for this company so it can build relationshipsand loyalty with existing customers and offer new customers a fantastic luxury experience. This role involves working from home and also visiting practice. _

**_Overview & Job Description: _**
- The role is to cover multiple optician practices in London and South England
- Build and maintain relationships with our customers by getting eye exam appointments.
- Oversee the relationship with customers handled through social media and inquiries from customers.
- Manage the customer CRM systems to send to reminders out for eye exams and bookings.
- Conduct customer survey to improve our quality service and give feedback to the practice.- Experienced working in a customer service team or manager
- Used to working with CRM systems and managing customers across social media platforms
- Excellent customer service skills and dealing with customer issues
- High communication skills : Written and verbal
- Use to working to time lines and deadlines
- Highly computer literate
- Highly presented
- Driven and have a ideas in how to improve customer journey and experiences
- Well versed with KPIs and metrics

**_The Package: _**
- _Competitive salary depending on your capability_
- _Flexible location: working at home and working in the practice_
- _Substantial holiday allowance _
- _25 days + BH



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