Customer Services Representative

1 week ago


Wandsworth, United Kingdom Switched On London Full time

Main Purpose

Main Duties
- To upsell our services to new and existing customers.
- To provide excellent customer service.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customers through open and interactive communication.
- To update and keep accurate records of customer interactions using the organisations software, process customer accounts and file documentation relating to jobs.
- Assist the supervising teams with diary management of engineers.
- Ensuring that all new quotes and enquiries are followed up on.
- Taking payment for services.

**Requirements**:

- At least one year customer service experience in a fast passed environment.
- Enthusiastic, positive, and well-motivated.
- Excellent organisational skills.
- Excellent telephone manner and customer facing skills.
- Ability to multitask and manage time effectively.
- Ability to work to deadlines and organise workload
- Experience using Commusoft or Zendesk or ability Able to pick up different software packages quickly.
- Well organised and good time management skills are essential.
- Requires excellent written English skills
- Available to work approximately 1 Saturday in every month with day off during the week.

**Benefits**:

- 20 days holiday per year increasing yearly on completion of each of service (max 25).
- Birthday off each year (upon completion of 1st year of service)
- Employer contributed pension.
- Free eye tests in line with HSE requirements.
- Bonus (upon completion of first year service).
- Career development
- Regular office socials
- Cuddles with the office dog Olive



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