Customer Service Advisor
1 week ago
JOB TITLE: Customer Service Officer (Housing)
LOCATION: Wandsworth, SW18 1HR (Fully office based), also attend Twickenham Office, TW1 3BZ when required
Working arrangements: Hybrid working available after training.
PAY RATE: £19 PAYE / £24.57 Umbrella
START DATE: Jan 2026
DURATION/Hours: 3-month contract/ 36 hours a week (Mon-Fri, 9-5)
Role purpose:
Dealing with housing calls for Wandsworth initially and then to include Richmond housing calls.
Duties & Responsibilities:
Handling customer enquiries received by all customer access channels including telephone, face to face, letter, email, website, SMS or other correspondence within agreed enquiry handle time and productivity target times and to agreed customer service and Council standards.
To resolve enquires where possible at first point of contact following the agreed trained process to actively encourage customers to use the most efficient method to gain access to and information about council services.
To maintain accurate records and information relating to the provision of customer services
To complete any administrative tasks relating to Customer services, including to despatch leaflets, application forms, complete online requests, written correspondence, and emails in response to customer enquiries.
Ability to use relevant systems to monitor as necessary to monitor queues/waiting times. Ensuring any potential wait times above service delivery standards are immediately brought to the attention of the appropriate senior Customer Service Advisor or member of the Customer Service management team.
Knowledge, skills & experience:
Strong customer service experience.
Must be IT literate - we will test for this at the interview.
Positive attitude and the ability to problem solve.
Previously worked within a call/contact centre
Knowledge and/or experience working within housing, e.g. housing benefits.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
-
Customer Services Advisor
1 week ago
Wandsworth, United Kingdom Fill My Vacancy Full timeResponsible to : Customer Services Manager Location : National Tennis Centre, 100 Priory Lane, Roehampton, London SW15 5JQ Salary : £24,000 per annum Working pattern : Early shifts starting at 7am and running through to 3pm (Monday to Friday) Late shifts starting 1pm and running through to 9pm (Monday to Friday) Every 3rd weekend Customer Service Advisors...
-
Customer Service and Collections Advisor
7 days ago
Wandsworth, United Kingdom Loans2Go Full time**Company**: Loans 2 Go Ltd **Role**: Customer Service and Collections Advisor **Salary**: Competitive **Start Date**: Immediately **Duration**: Permanent with advancement opportunities **Company Overview: We are Loans 2 Go.** Our mission? To provide lines of credit to those who have been neglected by mainstream lenders. We are growing and adapting fast....
-
Contract Support Customer Service Advisor
5 days ago
Wandsworth, United Kingdom Banham Patent Locks Ltd Full timeAre you passionate about providing a customer-centric experience at all times? Thrive in a busy and demanding environment? Able to work as part of a team or independently, and looking for an opportunity to work in a market-leading company? If the answeris ‘Yes’, Banham is looking for a Customer Service Advisor to join the Customer Service team. **Who...
-
Customer Service Advisor
2 weeks ago
Wandsworth, United Kingdom Banham Patent Locks Ltd Full timeDo you have great administration skills? Are you used to taking a lot of calls? Can you multitask effectively? Are you looking for an opportunity with a market-leading company? If the answer is 'Yes', we want to hear from you! **Who are we?** Banham is a family-owned, family-run business that has been providing security solutions since 1926. We operate...
-
Customer Service Manager
2 weeks ago
Wandsworth, United Kingdom Voo Veterinary Group Full time**Veterinary Customer Services Manager: Veterinary Practice in Battersea/Wandsworth** We are looking for a positive and approachable individual who has genuine passion in providing outstanding client care and client experience. Voo Vets is a family business that believes truly best pet healthcare is achieved by combining general, specialist and emergency...
-
Christmas Temporary Sales Advisor
1 week ago
Wandsworth, United Kingdom Warren James Jewellers Full time**Christmas Temporary Sales Advisor** **Job Title**:Christmas Temporary Sales Advisor Warren James is on the lookout for Christmas Temporary Sales Advisors who love wearing and promoting our jewellery - with a desire to drive sales and increase our brand awareness. **About us**: **About us**: At Warren James we are a company made up of real people who are...
-
Customer & Business Support Assistant
7 days ago
Wandsworth, United Kingdom The Royal Parks Full time**Customer & Business Support Assistant** Hyde Park Nursery, London (Office-based, with travel to all parks required) **The Organisation** The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are: Hyde Park,...
-
Customer Services Representative
1 week ago
Wandsworth, United Kingdom Switched On London Full timeMain Purpose Main Duties - To upsell our services to new and existing customers. - To provide excellent customer service. - Identify and assess customers’ needs to achieve satisfaction. - Build sustainable relationships and trust with customers through open and interactive communication. - To update and keep accurate records of customer interactions using...
-
Sales Advisor
2 weeks ago
Wandsworth, United Kingdom Brook Street Full timeA **new, exciting** role has become available to work for my **amazing** client as a Sales Advisor. This role will be working full time in the branch. This role is a **full time permanent** position and the hours will be any 5 days out of the 7 day week, 8:30am - 5:00pm and on Sundays the branch is only open 10am - 4pm. The pay will be £24,289 per annum OTE...
-
Customer Sales Advisor
7 days ago
Wandsworth, United Kingdom Banham Patent Locks Ltd Full timeAre you a people person, enjoy meeting customers and delivering an exceptional customer experience? Do you have a fantastic ability to create and realise solutions through problem-solving? A team player that is driven by achieving monthly targets withoutlosing sight of what is at the heart of our business - the Customer. If your answer is "Yes" and you want...