Contract Support Customer Service Advisor

Are you passionate about providing a customer-centric experience at all times? Thrive in a busy and demanding environment? Able to work as part of a team or independently, and looking for an opportunity to work in a market-leading company? If the answeris ‘Yes’, Banham is looking for a Customer Service Advisor to join the Customer Service team.

**Who are we?**

Banham is a family-owned; family-run business that has been providing security solutions since 1926. We operate throughout the Southeast of England offering a comprehensive service on all aspects of physical and electronic security.? Most important, however,are the people who make up Banham. Our dedicated employees live and breathe collaboration; they inspire and learn from each other. Employees who began their Banham careers as trainees now head up our key departments, and we are proud to foster a working environmentthat encourages staff to stay with us for many years.

**What Can you Bring to Banham?**

Someone to act as the first point of contact for our customers, always providing exemplary customer service, and supporting the Team Leader and Customer Service Manager. You will support the cancellation, cut-off, takeover, and moving home processes of ourclients to ensure higher retention of customers and monitored contracts to drive business retention and revenue.

Your previous experience of working within a fast-paced and busy customer service position will enable you to deliver an effective and enjoyable customer service experience for our customers and add value where possible.
- You will be customer-centric and sales target driven
- Your motivation will mean that you are a Focused individual driven by the desire to achieve all KPIs and in making a tangible difference in customer retention.
- Passion for delivering excellent customer service
- Highly organised and able to multi-task whilst continuing to display a high level of attention to detail
- Articulate and polite telephone manner and a willingness to take on a high volume of work in any one day without letting standards of excellence slip
- A Confident communicator, you will bring the ability to work collaboratively at all levels across the business
- Your strong can-do attitude and resilience to cope with increased pressure during busy periods will prove invaluable when helping to motivate the team
- An ability to consistently achieve retention targets with the self-motivation to maintain team morale
- Willing to learn and maintain a high level of knowledge about Banham products and services.
- Happy to mentor new employees and assist in the induction of all new starters by liaising with the Team leader, reflecting the Banham standard.
- Being a team player and having an understanding of the call coverage required for the wider team.

**Working hours?**

8:30am - 5:30pm - Mon-Fri ( Three days office based and two days working from home).

**What will you get in return?**

You will be entitled to a highly competitive salary and a great range of benefits including:

- We provide an employee assistance programme (EAP). EAP gives our employees access to a 24/7 free, confidential advice service for help with personal and professional problems, which could be affecting your home life or work life, health and general wellbeing.This benefit also extends to your family.
- Flexible remote working
- Personal Accident Insurance Scheme - Accidents at work and outside of work are both covered, including personal attacks and sport-related injuries
- Private medical insurance
- Auto-enrolment into our generous pension scheme
- Annual season ticket loan & Banham interest-free loan
- Cycle to work & Tech scheme
- Training and development opportunities
- Company equipment tailored to your role (laptop, mobile and additional screens)
- Up to 40% off Banham products
- Banham Social events - Summer BBQ’s on the terrace; annual Christmas Party Events
- Charity events throughout the year - Banham are proud to be working with The Royal Marsden Cancer Charity and sponsoring The Banham Marsden March, since 2010 over £13 million has been raised to make a difference for patients across the UK and the worldfor The Royal Marsden.
- Recruitment referral bonus fees
- Enhanced Sick Pay for absence related to COVID-19

If you share our values and have the drive and enthusiasm to help us fulfil our vision, of significant growth, we would love to hear from you. Please click **APPLY** now to register your interest.