Field Support Administrator

**Field Support Administrator**

At Lanes Group nothing is more important than the health, safety and well-being of our people and our customers. It’s a major reason we are the UK’s largest independent specialist infrastructure delivery partner of choice with a turnover in excess of £530 million, (EBITDA £45m), with over 4,000 brilliant people and a countrywide network of operational locations. Our services cover the majority of the FTSE 100 & 250 respectfully.

Strong leadership being at our heart, supporting our people ensuring they are engaged with purpose, rewarded and recognised whilst delivering absolute exacting operational excellence being a leading entity and enviable delivery team embracing quality and compliance in our overarching delivery, one of our fundamental key differentiators.

In this critical role of ensuring our organisation is known for being the best in everything we do, known for leaving a legacy of absolute quality and compliance and keeping our promises at all times is our absolute mantra.

**Position**:Field Support Administrator

**Location**: Tonbridge Depot (Tonbridge, Kent)

**Job Type**:Permanent, full-time

**Hours**:Monday to Friday, 37.5 hours per week, start times to be discussed

**Salary**: £24,500 - £26,000 per annum depending upon experience

**Benefits**:24 days holiday (plus bank holidays); health cash plan; free onsite parking; auto enrolment pension scheme; wellbeing support; friendly working environment.

**About the Role**:
Due to continued growth and development and the announcement of our new contract with Southern Water, we are now looking for customer focused people to join us in our Waste Network Division, working to deliver real and effective solutions to employee and depot queries. Your responsibilities will cover the following:

- Submissions of engineer’s hours to Payroll on a weekly and monthly basis by set deadline dates
- Submission of on call rota to payroll
- Managing the administrative duties with regards to engineers’ holiday, including generating reports
- Ensuring the regional calendar and rota are up to date
- Generating sickness reports on a daily, weekly and monthly basis
- Note taking during investigations and disciplinaries
- Booking engineers required courses and managing and documenting their certificates, ensuring that they are valid and any required training is renewed
- Helping with the uploading of CCTV footage of the completed works for Southern Water to review on BOX
- Looking at the jobs in terms of productivity and pricing up the completed jobs
- When necessary, conducting drug and alcohol tests for the engineers
- Assisting with the interview process for engineers, when required including note taking
- Ensuring the documents in and around the depot are kept up to date (including but not limited to health and safety posters, fire warden and first aider posters, wellbeing posters, etc.)
- Submitting order requests for equipment for the stores, office and tipping
- Requesting PO numbers for order requests and uploading the delivery notes
- Challenging and accepting parking tickets (PCN’s)
- Responsible for stationary management: stationary for the office, PPE, managing any required purchase orders raised by the supplier
- Overseeing the submission and filing of a range of documents to the HR Management System, including but not limited to:

- New starters
- Leavers
- Probations
- Changes in roles, salary, hours, manager
- Investigations
- Disciplinaries
- Expenses
- Training certificates and cards
- Authorised pay deductions
- Helping with any administrative duties which are required by the Regional Manager
- Any reasonable ad hoc projects, tasks, duties requested by senior management
- Be aware of Lanes Group policies and your responsibility towards them

So if you enjoy delivering only the best in customer service, where no two days are the same and want to join a growing company that not only values you and your ability - but also strives to develop your potential and further your career progression, then _we _are the right Company for you.

What is essential is the ability to work safely to quickly diagnose and deliver practical and efficient solutions to attain the highest levels of customer satisfaction.

**About You**:

- Be hard working and respectful
- Comply with health and safety standards.
- Have great interpersonal skills to create relationships with the team, engineers, HR and wider Lanes Group network
- Have basic knowledge of Microsoft 365
- Have solid communication skills (both written and verbal)
- Be resourceful and proactive
- Multi-task, prioritise, work under pressure and on own initiative
- Have the ability to deal with people at different levels
- Have previous experience as an administrator or with payroll (or a similar role)

**_
Lanes Group are a signatory of the 'Charter for Employer Positive About Mental Health' run by Mindful Employer._