Junior Customer Service Associate

2 days ago


Leeds, United Kingdom NOVA GROWTH MARKETING LTD Full time

**Role Overview**

As a **Junior Customer Service Associate**, you will be the first point of contact between our clients and their customers. Your role will involve engaging with customers, handling inquiries, and ensuring a positive customer experience while supporting the company’s marketing and sales initiatives.

**Key Responsibilities**
- Interact with customers face-to-face to provide information about products and services
- Answer customer inquiries and resolve issues in a professional manner
- Deliver a high level of customer service to enhance brand reputation
- Promote products and services as part of direct marketing campaigns
- Gather customer feedback and provide insights to improve services
- Maintain accurate records of customer interactions and transactions
- Work closely with the sales and marketing teams to optimise customer engagement

**What We’re Looking For**
- Excellent communication and interpersonal skills
- A customer-focused and friendly attitude
- Confidence in engaging with people in person
- Ability to work effectively in a fast-paced, target-driven environment
- No previous experience required - full training provided
- Experience in customer service, sales, or hospitality is a plus but not essential

**What We Offer**
- Full training and ongoing development opportunities
- A fun and supportive team environment
- Opportunities for career progression within the company
- Regular team-building activities, networking events, and travel opportunities
- If you're passionate about customer service and looking to kick-start your career in a dynamic environment, we’d love to hear from you_

Pay: From £30,000.00 per year

Additional pay:

- Bonus scheme
- Performance bonus
- Yearly bonus

**Benefits**:

- Bereavement leave
- Company events
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Sabbatical
- Sick pay

Schedule:

- Day shift
- Monday to Friday

Work authorisation:

- United Kingdom (required)

**Location**:

- Leeds, LS1 2TE (required)

Work Location: In person

Application deadline: 22/03/2025
Expected start date: 24/03/2025



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