Skills Coach

**_Skills Coach - Business Admin and Customer Services (REMOTE)_**

Are you an inspiring and motivational mentor, with a passion to provide pastoral advice and guidance to help learners succeed in their learning programme? We are looking for experienced skills coaches with previous knowledge and experience within the Business Administration and Customer Services sector to share their expertise with cohorts of engaged and motivated learners.

If you are a trusted and caring mentor with a determination to see your learners reach their potential and have a passion to support learners and employers along their learning journey, then we want to hear from you

**Summary of role**

You will be responsible for Coaching & Mentoring learners working towards the successful and timely achievement of their learning programme. Creating and maintaining cohesive and communicative relationships with learners and employers. Providing blended academic and pastoral advice, guidance, and support, ensuring a safe and conducive working environment.

**Passionate**
- Provide inspirational support and guidance to learners throughout their learning journey, helping them to progress, achieve and reach their potential.
- Manage and facilitate interactive, immersive & engaging interactions including 121 sessions, virtual group sessions, digital learning interventions forums and chat sessions to your learners.

**Brave**
- Adapt Babington’s learning journey blueprint (where required) to fulfil the requirements of our clients, learners and stakeholders which enrich and compliment the customer experience.
- Provide in-depth coaching and mentoring support and advice throughout the learning journey and End Point Assessment through an effective use of coaching frameworks

**Caring**
- Promote and embed Equality and Diversity, Safeguarding, British Values, Prevent and Health and Safety to all learning sessions.
- To communicate any issues or concerns about learners to your line manager and designated Safeguarding Officer as appropriate.

**Curious**
- Compile and maintain all learner documentation on the relevant e-portfolio system to reflect learner’s characteristics, meet quality standards and funding compliance, along with demonstrating progression.
- Conduct and interpret detailed skills gap analysis with learners to accurately identify learner’s starting points, prior achievements, and experience.

**Determined**
- Deliver immersive, differentiated, and impactful interactions, embedding Maths and English, to ensure active participation by all learners in the groups, through a variety of methods, which contribute to positive learning outcomes.
- Provide inspirational support and guidance to employers throughout their learners learning journey, helping the employer to support their employees.
- Anticipate and overcome barriers to progress and inspire achievement, ensuring that learning is inclusive and supports diversity.

**Essential Qualifications**
- Grade A-C GCSE in English and Maths or equivalent
- Level 3 Business Administration and Customer Services qualification

**Desirable Qualifications**
- Level 3 Award in Education & Training (or equivalent) teaching qualification or willingness to acquire
- Level 3 Certificate Assessing Vocational Achievement (CAVA) qualification or willingness to acquire one

**Skills and experience**
- Experience of developing individualised learning plans and SMART targets
- Coaching to embed behavioural change experience
- Experience of providing interactive and engaging teaching, training, and development opportunities to adults
- Experience of successfully achieving deadlines and working without close supervision
- Experience of working in an accredited environment, industry, or practice
- Knowledge of the Awarding Organisations, End Point Assessment Organisation, Funding Bodies, Ofsted and other regulatory arrangements.
- Understands the value of the customer relationship, treating each customer as an individual
- Understanding of current Apprenticeship procedures and regulations, manual and computerised processes to enable effective and successful delivery of the learning programmes knowledge, skills, and behaviours relevant to the course.
- Hold a clean driving license with access to a vehicle or have the ability to travel.

**Babington Benefits**

Babington Engage Rewards

Bupa Healthcare - Cash plan

25 Days annual leave plus Bank holidays

Hybrid Working