Clinical Report Administrator

HEAD OFFICE

Clinical Report Administrator & Project support

**Clinical Report Administrator & Project Support**

Hybrid - Epsom | Fixed-Term Contract: 12 months | Full-Time

Competitive salary available, depending on experience

37.5 hours oer week - Flexible hours within business hours (0800hrs - 1800hrs) Monday to Friday

At Nuffield Health, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. Whether it’s driving connecting health, helping the nation, transforming experiences or building the career you want - we give you the support to do it all. Join our journey. It starts with you.

That’s why we are looking for an enthusiastic **Clinical Report Administrator & Project Support**. This role forms part of the clinical governance report checking function to ensure our patients receive appropriate level of treatment across our Network. Reporting to our Clinical Governance Co-ordinator, this account holder manages the co-ordination and administration of physiotherapy report checking with a focus on treatment sessions, SLAs, T&Cs etc. The post-holder must ensure that clinical governance reports are completed in line with operational standards, contractual agreements, and SLAs. Where required, these Administrators will escalate clinical queries relating to reports to our on-duty Clinical Report Checkers.

The role will also form part of the project team responsible for implementing software used to capture clinical outcomes from hospital patients. As part of this project the role will work closely with the supplier and Nuffield Health hospitals to collate information, run reports and co-ordinate meetings and training. The role will also be responsible for escalating any issues to the project lead and tracking KPIs against agreed goals - for this element of the role managed will be provided by the Clinical Outcomes & Performance Lead.

**Using your excellent communication and analytical skills, you will**:

- Ensure a smooth customer journey
- Support physiotherapists learning regarding report completion to improve their efficiency
- Support compliance against contractual arrangements
- Build constructive relationships with NH Physiotherapists and 3rd party clinics (and their physiotherapists)
- Bring your knowledge of working in a customer experience environment where you will have dealt with customer complaints.
- Experience working with a number of IT systems.
- Liaise with hospital staff to collate the required information to allow the supplier to correctly configure the system and arrange training.
- Liaise with the supplier to co-ordinate meetings and record decisions, actions and risks.
- Run reports from the Amplitude system to demonstrate compliance, participation and other agreed performance indicators.
- Escalate any issues to the project lead.
- Be a point of contact for hospitals for general queries relating to the project.

**Do good, feel good.**

We want you to love coming to work, feeling healthy, happy and valued. And with access to our benefits, you can create a personalised health and wellbeing package unique to your lifestyle. Whether you’re interested in our healthcare scheme, fancy yourself a discounted holiday or are thinking about your retirement plan, we have a whole range of benefits for you to enjoy.

**Join Nuffield Health and create the future you want, today.**

**It starts with you.**
- LocationEpsom - Surrey
- Contract typeFixed Term
- ReferenceJR0074815

REWARDS & BENEFITS

Helping you be and feel your best.

Annual Leave

25 days + Bank Holidays, increasing to 27 days after 5 years and to 30 days after 10 years of service.

Nuffield Health Healthcare Plan

Membership is free for employees and you can add partner and dependants at your own cost.

Financial Wellbeing

A range of employee benefits through a Financial Wellbeing provider - including affordable loans repaid through salary, access to your pay when you need it, simple savings, a government Help to Save scheme and money insights.

Cycle to Work Scheme

Save money, get fit and reduce your carbon footprint by taking advantage of this tax-efficient scheme to get a new bike.

Gym Membership

Free membership to any Nuffield Health gym, plus discounted memberships for family members.

Online GP

Discounted access to secure video and telephone GP consultations and a suite of healthcare management tools, provided by digital healthcare company Doctor Care Anywhere.