Operations Co-ordinator

1 week ago

Leicester, United Kingdom Aluminium Roofline Products Ltd Full time

**Job Description - Operations Co-ordinator**

Full time/Permanent

Core Hours: Monday to Friday 7.30am to 4:00pm

**Salary**: £24,000 per annum

Bonus Scheme available

Structured Induction & Training Program

Aviva Workplace Pension Scheme

Enhanced Holidays

Employee Assistance Programme (EAP)

Eyesight Checks

On-site Parking

Company Events

**About us**

We are proud of our reputation which we have built over the past 35 years. We have grown to become one of the largest providers of Aluminium Roofline Products in the UK and are super excited about our future. Customer service is the key to why ARP Ltd is so successful in acquiring and maintaining its large customer base and because of this the company takes great pride in recruiting the right personnel, which is crucial for the business. We put our employees at the heart of all we do, ensuring they have the tools to succeed and feel rewarded for doing a great job.

**Job Overview**

Reporting to the General Manager, as the Operations Co-ordinator you will work in line with company strategy, manage people and establish policies to be adhered to. Be thoughtful and a confident decision-maker ensuring the department will develop, grow and thrive whilst ensuring that customer service is at the heart of what we do.

**Key Responsibilities**
- Manage a small production team to deliver and achieve business goals
- Prepare regular reports for the senior management, including performance statistics and stock volumes
- Ensure that all employees follow H&S regulations
- Manage administrative, logístical, human resources and accounting services to support company operations
- Address customer enquiries promptly and professionally and work within the direction of the Company’s ‘Good to Great’ procedures to ensure the best customer satisfaction
- Report faults or discrepancies for cast iron deliveries
- Daily planning of painted stock to ensure 100% stock levels
- Despatching orders on Sage, uploading deliveries on courier websites

**Skills Required**:

- Experience within a warehouse
- Strong Excel skills
- Experience with Sage or similar package
- Exceptional customer service and communication skills
- Driven, proactive and passionate self-starter

**Job Types**: Full-time, Permanent

Pay: £35,000.00 per year

**Benefits**:

- Bereavement leave
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Leicester, LE19 1WH: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (required)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: OC/TT

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