Account Co-ordinator

**Account Co-ordinator**

At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems. But with peace of mind. And we unlock that by being technology-led, but people-driven. So when you’re part of Bellrock, you’ll get everything you need to be your best at work - because our people are the heart of our business. And we’re all about helping them to shine.

To support the Operations Manager and Client Relationship Managers to deliver excellent levels of customer service through the coordination of reactive and planned maintenance activities. Generating information from both internal and external sources and being a point of contact for suppliers, and both internal and external stakeholders. Responding to a variety of additional requests to ensure smooth service delivery for the client. Successful delivery of key service performance targets.

**How will you be the change?**:
We believe every role is essential to providing that peace of mind for our customers - whatever part of the business you’re in. Because every role plays a part in driving us further. And everyone can be the change. That’s how deliver value for our customers, and building systems that lead the way

And as a Account Co-ordinator with Bellrock, you’ll do it by
- Support the Operations Manager by ensuring that all contractual obligations are met.
- Develop strong relationships with all internal and external stakeholders and provide timely responses to requests for help and support.
- Co-ordinate Service Delivery activity through liaising with the Planned and Reactive Scheduling Teams along with the supply chain.
- Review, manage and monitor all reactive and planned remedial works to ensure they are completed within the agreed service level agreement.
- Raise Non-conformance reports for any suppliers not meeting the contractual requirements and work with the Supplier Relationship Team to resolve.
- Compile and gather the necessary data and information required for all reporting requirements, including mitigations for uncompleted activities.
- Be the first point of escalation for the client and suppliers as required.
- Co-ordinate and resolve issues promptly, by means of job and quotation chasing.
- Ensure that any client complaints regarding service delivery are managed and escalated to the Operations Manager in a timely manner with corrective actions closed out quickly.
- Support the Operations Manager in monitoring the overall contract performance (outputs) maintaining a regular dialogue with key stakeholders in the client’s business.
- Co-ordinate the activities of Bellrock departments to ensure that the necessary data/management information is provided to enable the effective monitoring of the Contract.
- Monitor and liaise with suppliers to ensure the effective day-to-day delivery of the service and identify and escalate any performance issues to the Contract Manager.
- Work with the Supplier Relationships Team to support the mobilising of new suppliers by helping to co-ordinate the activities of the key stakeholders.
- Promote a positive Health and Safety culture ensuring any issues and areas of concern are escalated to the Operations Manager and addressed.
- Embrace learning and personal development opportunities.
- Promote the ‘Bellrock’ culture within the business.

**What does it take?**

If you’re ready to be the energy that helps us build our business, share our success, and really own it as a Account Co-ordinator, you’ll need
- IT literate intermediate level in use of Excel including data manipulation.
- Potentially a Facilities Management (FM) qualification or working towards an FM qualification.
- IOSH Managing Safely Desirable.
- Working in a client facing role.
- Working in a fast-paced environment.
- Working with suppliers.
- Managing multiple priorities.
- Data management, analysis and reporting.
- Adherence to processes and procedures.
- Working in a Facilities Management environment.
- Working with suppliers and Procurement and supply chain leverage awareness.
- Health, Safety, Environmental and Sustainability awareness.
- Commercial contract awareness and understanding - Desirable.
- Basic technical understanding
- Desirable.
- Basic budgetary management Desirable.
- Basic commercial contract awareness
- Desirable.

**Working arrangements**

**What can we offer you?**

Upon joining Bellrock, you can expect a comprehensive benefits package including:
25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it’s on us)

Salary exchange pension scheme

Life cover

Paid sick leave

Health Assured employee assistance and wellness program

Enhanced maternity, paternity and adoption leave

Salary sacrifice schemes: Cycle to work

Holiday purchase scheme of additional 5 days per year

Offers and discount scheme designed to save money on everyday shopping and essentials

Healthcare Cashplan

MotorSave Scheme

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