Business Support Administration Officer

**Details**:
**Reference number**:

- 422803

**Salary**:

- £26,770
- A Civil Service Pension with an employer contribution of 28.97%

GBP

**Job grade**:

- Administrative Officer

**Contract type**:

- Permanent

**Business area**:

- HMRC - HMRC Legal Group - Corporate Services

**Type of role**:

- Operational Delivery

**Working pattern**:

- Flexible working, Full-time, Job share, Part-time

**Number of jobs available**:

- 2

**Contents**:

- Location
- About the job
- Benefits
- Things you need to know

**Location**:

- Stratford

**About the job**:
**Job summary**:
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

Are you looking for a challenging, interesting and rewarding role that allows you to grow your administrative skills whilst supporting Legal Professionals? If so, continue reading to find out more about this fantastic opportunity to join HMRC - one of the largest and most dynamic IT infrastructures in Europe, and we are now one of the most digitally advanced tax authorities in the world.

At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.

We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.

**About HMRC Legal Group**:
Across HMRC Legal Group we provide legal services to the whole of HMRC. This includes:

- The conduct of independent reviews of decisions made by HMRC which are requested by customers under the legislative provisions.
- The conduct of tribunal and civil litigation on a full range of services.
- Work on new legislation.
- Drafting of statutory instruments and other legal documents.
- Legal advice to ExCom and staff.

We also provide technical accountancy and forensic services to HMRC, are head of the Compliance Accountants’ and Insolvency Professions as well as handling Ministerial Correspondence and Freedom of Information requests for HMRC.

**This Team specifically deals with**:
The provision of a full range of administrative support for our customers including our internal technical caseworkers, lawyers, accountants, review officers, and senior managers.

There is a strong team working ethos in all teams and a variety of interesting and challenging work.

**Job description**:

- We are looking for someone who:

- Can manage their own workload and work to tight deadlines.
- Looks for the best ways to serve our customers, adhering to guidance and processes when completing work.
- Can adapt to differing business needs quickly.
- Can work independently but also as part of a team when the work requires it.
- Understands attention to detail and accuracy is priority when handling sensitive information.
- Has excellent written and verbal communication skills.
- Is proficient in Microsoft Office suite (Word, Excel, PowerPoint).

**Additional Information**:
There may be a need to travel across the UK with occasional overnight stays being required and there may be a need for occasional travel for business purposes.

This vacancy is only available at the specified location, alternative locations are not available.

**Person specification**:
You will need to be self-motivated, flexible and prepared to work across a range of duties, these could include:
Registering, updating and closing of cases on case management systems.

Liaising confidently with internal and external stakeholders including the Tribunal service.

Communicating accurately in writing to internal or external contacts and/or customers.

Contacting customers by telephone and answering customer queries.

Maintaining and updating various databases, spreadsheets, and audit trails.

Updating performance data for management information.

Being part of an in-office rota system for postal cover.

Photocopying, printing, and scanning documents.

Arranging travel and accommodation.

Room booking and arranging meetings.

Inbox management of post received via digital methods.

**Essential Criteria**:
You should also:

- Be proficient in Microsoft Office suite (Word, Excel, PowerPoint).
- Can manage your own workload and work to tight deadlines.
- Can work independently but also as part of a team when the work requires it.
- Understand attention to detail and accuracy is priority when handling sensitive information.
- Have excellent written and verbal communication skills.

**Qualifications**:

- Two GCSEs Grade 4 or above (Formally grade A-C if taken prior to 2017) in Maths and English (or equivalents), in England and Northern Ireland.
Or
Two GCSEs Grade A-C in Maths and English (or equivalents),