Weekend Customer Service Advisor
2 weeks ago
Looking for a Weekend/Evening job in between University. Were currently looking for Customer Service Advisors.
Role, Duties, and Responsibilities
- Delivering an exceptional standard of customer service to all customers through a variety of inbound channels
- Answering customer service queries regarding orders already placed
- Able to multi-skill and process orders for goods over the phone as well as donations for charities following client branding as required
- Actively listening to customer’s needs and providing appropriate advice and suggestions
- Building and maintaining highly accurate customer information data records
- Any other duties as directed
Technical Skills and Experience
- Microsoft Office, including Outlook
- Competent keyboard skills
- Mitel phone systems (desirable)
Essential Skills and Experience
- High standard of communication, both verbal and written
- Excellent attention to detail with the ability to write concise, accurate notes
- Able to prioritise workload effectively
- Excellent multi-tasking skills with the ability to maintain calm under pressure
- Patient, empathetic, and understanding
- Great team player, with an understanding and supportive attitude towards colleagues
- Resilient, able to handle difficult or frustrated customers
Weekend £10.38PH Hours Between 8am-8pm Monday-Saturday & 9am-5pm Sunday
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