Customer Engagement Specialist

Would you like to:

• Have a better work-life balance?
• Enjoy the benefits of a varied role that includes comfortable office work and a bit of outdoor work to enjoy nature?
• Have family-friendly, sociable working hours?
• Have a week and a half off at Christmas and New Year without using any annual leave?
• Work Weekdays only with no evening or weekend work?
• Be part of a welcoming and supportive team?

Do you:

• Have customer service experience?
• Have any other form of office experience: sales, accounts, marketing?
• Have office experience?
• Have experience in the green industry or like looking after your own garden/plants?
• Or have none of the above experience at all?

We have successfully employed candidates within each of these categories. We love to welcome experienced team members and at the same time are more than happy to train you from the ground up (Pun intended)

The only requirement we have for candidates is to have a desire to learn new skills and challenge yourself

About Us

TopGrass is the UK's number 1 independent lawn care company. We are a medium-sized family-run company centered around team building and career development opportunities for its employees. We currently employ around 30 people across three different teams. For more information on TopGrass services please visit

Here's what some of our employees say about working for us*:

• "Lovely place to work, very friendly and everyone is willing to help you learn"
• "My colleagues and manager are super supportive.''
• "I definitely feel like a valued member of the team. Health and safety is a huge priority so I always feel safe at work"
• "Good work life balance and a supportive team and management"
• "I've been made to feel very welcome as part of the TopGrass family"
• ''Support at TopGrass is really good and all members of staff try and help out when they can for whoever needs it.''
• ''I feel the training and education is above and beyond.''

* The above comments are from anonymous company surveys between July 2022 and January 2025

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The role and working environment:

This is an extremely varied and interesting role where you will get the opportunity to learn about and 
work in all departments
 within the company, with your main focus being 
customer engagement: effectively informing and advising customers.

In order to be able to advise customers from a place of knowledge, 
you will learn the Lawn Care Technician field role.
 This involves visiting customer properties with a Senior Lawn Technician to learn how to apply fertilisers, weed killers, moss treatments, and how to renovate a lawn. You will also receive training on 
customer services, sales and financial accounting
 in order to effectively use the IT systems associated with customer engagement. This well-rounded training program is aimed at providing you with the skills and knowledge to effectively advise new, existing, and potential customers on TopGrass services.

You will act as a proactive point of contact for customers, advising and supporting via phone, email, and in-person. Also, provide flexible and reliable support across office functions, maintaining smooth operations in customer service, sales, accounts, projects, marketing, and scheduling work efficiently across these areas

You will also 
provide support and cover
for the Lawn Technician Team where required.

The role is primarily based in the Head Office at Marton (nr Rugby), apart from the time spent visiting customer properties for technical training and when carrying out Lawn Care Technician cover. You would be working very closely 
alongside a team of around 10 other office personnel
, based in sales, accounts, marketing, customer services, and customer engagement. You would also be 
liaising with 20 field technicians
who work independently in the Southeast and Midlands areas, which will require the successful candidate to have good communication and team-building skills. We also have regular work-based competitions with prizes and even some table football tournaments for a bit of light relief and team-building

Required skills:

• Very good computer skills in order to use the CRM (customer relation management) software which is used in customer services, customer engagement and an app version of the software is used by the Lawn Technicians.
• Professional, customer-focused interpersonal skills for face-to-face and phone interactions with customers.
• Very good organisational, prioritisation, and attention to detail skills are essential in order to keep track of your tasks within the team and with the customers that you are assisting and advising. You will be liaising with customers and colleagues via text, email, and phone to deliver high-quality and timely service.
• Good level of literacy and numeracy to carry out these day-to-day tasks - must have GCSE English and Maths or equivalent.
• A degree qualification is preferred but not essential.

Career Opportunities and Job Perks:

We are a medium-sized business, able to provide the opportunity to learn a wide variety of skills in all areas within our business.

As a family-run business, we pride ourselves on being able to offer 
long-term career and development opportunities
 through our annual Performance Development Scheme. Please see our careers page on our website for more information ) There is also a link to our career path on this page if you would like to see how the company is structured.

Hours of Work:
 We offer an annualised hours system which means we are able to provide additional days off at Christmas and New Year in addition to your annual leave allocation. Typical hours of work are 7.30 to 16.00 or 8.00 to 16.30, with a 30-minute break. Hours increased to 7.30 to 17.00 during the busy time in April and September to allow for additional time off at Christmas and New Year.

We also have the following benefits and perks:

• Commission on work sold and done
• Company Sick Pay
• Paid emergency/compassionate leave
• Additional Maternity and Paternity Leave Pay
• Career Performance Development Scheme
• Paid Training
• Team Building Days
• Company Vehicle Provided for Lawn Technicians for commuting and visiting customer properties and the depot.
• Christmas Break Scheme
• Career Progression Pathway Provided
• Break Out Facilities Provided
• Work Devices Provided
• Paid Overtime
• Well-Being Support
• Financial Well-Being Support
• Annual Leave Flexibility
• Holiday Buy Back Scheme
• Employee Consultation
• Occupational Health Surveillance
• Uniform Provided
• Free Annual TopGrass Treatments and Aeration
• Internal Competitions and Prizes

For a full list of company perks, please visit our website page