Junior 1st Line Support Analyst
2 days ago
1st Line / IT Support / Junior IT Analyst / Support Technician / Technical Support / Level 1 Support / Customer Service / CompTIA A+ / CompTIA Network+
Concept Resourcing are currently working with a growing leading Internet Service Provider to recruit a Junior 1st Line Support Analyst into their support team. This is an excellent opportunity for someone with a recent CompTIA certification or equivalent,who is keen to progress their IT career within a fast-paced environment with excellent opportunities for growth and development.
Location - Chiswick, London
Salary - £25,000 per annum + package + benefits
**The Role**
- Act as the initial point of contact for issues coming into the service desk
- Supporting customers by resolving IT and telecoms issues within set SLAs
- Actively logging the call on the ticketing system, and escalating the issue where applicable
- Display high levels of customer service and an excellent phone manner
- Excellent training available, and structure career path
- Strong customer service and communication skills
- Relevant certification (CompTIA A+ or CompTIA Network+)
- Coachable and willing to learn
- Familiar with telecoms and operating systems
1st Line / IT Support / Junior IT Analyst / Support Technician / Technical Support / Level 1 Support / Customer Service / CompTIA A+ / CompTIA Network+
1st Line / IT Support / Junior IT Analyst / Support Technician / Technical Support / Level 1 Support / Customer Service / CompTIA A+ / CompTIA Network+
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