Junior 1st Line Support Analyst

2 days ago


Hounslow, United Kingdom Concept Resourcing Full time

1st Line / IT Support / Junior IT Analyst / Support Technician / Technical Support / Level 1 Support / Customer Service / CompTIA A+ / CompTIA Network+

Concept Resourcing are currently working with a growing leading Internet Service Provider to recruit a Junior 1st Line Support Analyst into their support team. This is an excellent opportunity for someone with a recent CompTIA certification or equivalent,who is keen to progress their IT career within a fast-paced environment with excellent opportunities for growth and development.

Location - Chiswick, London

Salary - £25,000 per annum + package + benefits

**The Role**
- Act as the initial point of contact for issues coming into the service desk
- Supporting customers by resolving IT and telecoms issues within set SLAs
- Actively logging the call on the ticketing system, and escalating the issue where applicable
- Display high levels of customer service and an excellent phone manner
- Excellent training available, and structure career path
- Strong customer service and communication skills
- Relevant certification (CompTIA A+ or CompTIA Network+)
- Coachable and willing to learn
- Familiar with telecoms and operating systems

1st Line / IT Support / Junior IT Analyst / Support Technician / Technical Support / Level 1 Support / Customer Service / CompTIA A+ / CompTIA Network+

1st Line / IT Support / Junior IT Analyst / Support Technician / Technical Support / Level 1 Support / Customer Service / CompTIA A+ / CompTIA Network+



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