Customer Service Coordinator
7 days ago
Customer Service Coordinator - Manchester - PAYE
My Manchester based client is looking for an accomplished Customer Service Coordinator to support the Customer service onsite team. This is a 12 month FTC/PAYE role. 3 days onsite and 2 days remote working. Hours will be Mon - Thurs - 8:30am - 5pm, Friday 8:30am - 4pm. This role is responsible for all aspects of input to invoice, sales and aftersales support and ensuring target is achieved across multiple inputs including telesales, website sales and managed accounts. This role is responsible for effective telephone diagnostics and spare parts ordering. This role includes both customer service, aftersales and call centre work. Inbound and outbound call handling in line with KPI’s. Possibility of the role extending further or becoming permanent for the right person.
- Order entry management across different customer bases and order streams - Website, Telephone/Managed Accounts, Wholesalers etc. Booking in of deliveries and service calls as per script and processes
- Telephone diagnostics to avoid unnecessary service calls
- Daily management of third party service engineers to ensure compliance with SLA’s
- Warranty change out management from input to invoice
- Spare Parts order management as per sales and service process. Service call invoice management
- Daily management of third party logistics providers to ensure compliance with SLA’s
- Continuous improvement across all areas of customer service and the wider team
- Maintain strong relationships with the Field Teams
- Maintain detailed knowledge of the products, services and price levels.
- Liaise with suppliers to organise inbound deliveries into third part logistics providers
Essential:
- Experience of working in a service/call centre environment and inbound/outbound call handling
- Excellent telephone manner
- Previous customer service background
- Be able to commit to 3 days onsite work
- Call logging
- Good communication skills both verbal and written
- Good organisational skills
- Ability to work independently and also as part of a team
- IT proficient and ability to adapt to new systems and processes
- Knowledge of supply chain, retail, beneficial
- Good general IT skills: MS office, Word/Excel
-
Customer Service Coordinator
2 weeks ago
Manchester, United Kingdom Morgan King Full timeJoin a prestigious and renowned luxury automotive brand that epitomises excellence, innovation, and sophistication. As a market leader in the automotive industry, we are dedicated to delivering unparalleled customer experiences. We are seeking a dynamic and customer-centric individual to join our team as a Customer Coordinator with the potential for...
-
Customer Service Coordinator
5 days ago
Manchester, United Kingdom Page Personnel Full timeOpportunity to take on real responsibility and progress - Hybrid working! **About Our Client**: Our company is a dynamic player in the global market, looking for a Customer Service Coordinator. This company specialise in Manufacturing and Production industry. With a strong presence across multiple continents, we pride ourselves on delivering high-quality...
-
Customer Service Coordinator
3 weeks ago
Manchester, United Kingdom Winsearch Full timeCustomer Service Coordinator Eccles Monday to Friday - Flexible Time £30,000 My client, who is a leading global producer of specialty chemicals, polymer additives and precursors, is looking for an experienced Customer Service Coordinator to join their team. The Role: To provide support to Customers, External Sales Teams, OMMs, Commercial team, Operations...
-
Customer Service Coordinator
2 weeks ago
Manchester, United Kingdom Page Personnel Full timeJoin a highly reputable, Manufacture leading company - Great opportunity for career progression **About Our Client**: We have partnered with a reputable enterprise headquartered in Manchester, with a strong presence in the Logistics Distribution and Supply Chain industry. Catering to a diverse array of retailers in a rapidly evolving market, they are...
-
Customer Service Coordinator
7 days ago
Manchester, United Kingdom Line Up Aviation Full timeA new opportunity has arisen for a Customer Service Coordinator based in Manchester. As a Customer Service Coordinator, you will play a crucial role in ensuring the seamless flow of customer orders from inception to delivery. Your primary responsibility will be to coordinate production schedules, manage production paperwork, and oversee the fulfilment...
-
Customer Service Coordinator
2 weeks ago
Manchester, United Kingdom Johnson Controls Full time**Job Details** **What you will do** The core role of the coordinator will be to deliver end to end customer experience for our existing customers and support our field based operations teams. You will be the first point of contact, ensuring all the expectation are met and commitments fulfilled, maintaining relationships and helping with day to day...
-
Customer Service Coordinator
7 days ago
Manchester, United Kingdom Johnson Controls Full time🌟 Join Us as a Customer Service Coordinator 🌟📍 Manchester – Tyco Park | 🕒 Full-Time | 💻 Hybrid Working (2 days/week after 6 months) ⏰ Usual Hours: 8:00–17:00, Monday to Friday | Flexibility Required: Between 7:00–19:00 Monday to Sunday Are you a master of multitasking with a passion for delivering exceptional service? Step into a...
-
Customer Service Coordinator
7 days ago
Manchester, United Kingdom Johnson Controls Full time**What you will do** **What we offer** - Competitive salary - 25 paid holidays + Bank Holidays & and sick pay - Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products -...
-
Customer Service Coordinator
7 days ago
Manchester, United Kingdom Winsearch Full timeCustomer Service CoordinatorEcclesMonday to Friday - Flexible Time£30,000My client, who is a leading global producer of specialty chemicals, polymer additives and precursors, is looking for an experienced Customer Service Coordinator to join their team. The Role: To provide support to Customers, External Sales Teams, OMMs, Commercial team, Operations team...
-
Customer Service Coordinator
5 days ago
Manchester, United Kingdom Newell Brands Full time**Job ID**:1020 Position Title**:Customer Service Coordinator** Location: Manchester area (Cheadle), UK Reports to: Customer Liaison Manager Contract type: Permanent, full-time, hybrid working system **Job Summary** As a Customer Service Coordinator you will provide an optimum level of service to the assigned customers in relation to the placement and...