Customer Service Coordinator

3 days ago

Manchester, United Kingdom Page Personnel Full time

Opportunity to take on real responsibility and progress
- Hybrid working

**About Our Client**:
Our company is a dynamic player in the global market, looking for a Customer Service Coordinator. This company specialise in Manufacturing and Production industry. With a strong presence across multiple continents, we pride ourselves on delivering high-quality products and outstanding customer service. Our diverse team is united by a shared passion for success and a dedication to exceeding customer expectations.
- Serve as the primary point of contact for customer inquiries, addressing them promptly and professionally through various communication channels.
- Provide accurate and comprehensive information about our products, services, and order processes to assist customers in making informed decisions.
- Collaborate closely with internal teams, such as sales, logistics, and product development, to ensure effective coordination and timely resolution of customer issues.
- Actively listen to customer concerns, troubleshoot problems, and provide appropriate solutions while maintaining a high level of professionalism and empathy.
- Proactively identify opportunities to enhance the customer experience, making recommendations for process improvements and participating in relevant initiatives.
- Maintain accurate and up-to-date customer records, utilizing our CRM system to track interactions, monitor trends, and generate reports.
- Strive to exceed customer expectations by delivering personalized, attentive service and fostering long-term relationships.

**The Successful Applicant**:

- Previous experience as a Customer Service Coordinator or a related role is preferred.
- Excellent verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner.
- Strong problem-solving and critical-thinking abilities, coupled with a proactive approach to addressing customer needs.
- Exceptional interpersonal skills and the ability to build rapport with customers from diverse backgrounds.
- Proficiency in using customer service software, CRM systems, and other relevant tools.

**What's on Offer**:

- Starting Salary £25,000 - £30,000 depending on experience
- Full on-board Training Programme
- Flexible Work Environment
- Based in Manchester

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