Customer Service Coordinator

6 days ago

Manchester, United Kingdom Newell Brands Full time

**Job ID**:1020

Position Title**:Customer Service Coordinator**

Location: Manchester area (Cheadle), UK

Reports to: Customer Liaison Manager

Contract type: Permanent, full-time, hybrid working system

**Job Summary**

As a Customer Service Coordinator you will provide an optimum level of service to the assigned customers in relation to the placement and delivery of orders, handling all queries and complaints in a professional and efficient manner.

We will help you achieve your goals and develop by providing regular feedback and access to online training courses.

**Responsibilities**:

- To ensure all customer orders are received, validated, and processed in an accurate and expedient manner.
- To pro-actively identify changing customer needs and to liaise with their Line Manager concerning appropriate procedures to be implemented to enhance the level of service achieved.
- To effectively monitor and report all aspects of supply performance for assigned customers and to liaise pro-actively with the Operations team to ensure customer queries are minimised and resolve any perceived shortfalls in service.
- To provide information regarding inventory requirements to ensure optimum fulfilment of customer orders.
- To ensure that all customer details held within the main operating system and any associated manual databases are accurately and timely maintained.
- To ensure that customer queries and complaints are received, investigated, and processed in a timely manner and to initiate preventative and corrective actions.

**Key Qualifications and Experience**:

- Previous experience in a service-related environment
- Strong system knowledge and skills required in SAP.
- Any knowledge of Salesforce or Vendor Central would be beneficial to the role.

**Additional Skills**:

- Ability to prioritise workload whilst handling multiple tasks and focusing on providing an optimum level of service to customers at all times.
- Confident and effective communicator with the ability to communicate information clearly and concisely to colleagues and customers.
- Ability to use initiative and problem-solving skills.
- Resilient and able to work under pressure
- Strong team player.

**We Offer**

Newell Brands has a strong footprint in the EMEA region, with several thousand employees spread over many corporate offices and manufacturing facilities. You might recognise some of our iconic brands, like Parker, Sistema, Spontex, Crockpot, NUK, Coleman, and Yankee Candle, to name a few.

Join us and benefit from:

- Flexible hybrid working system (on average 3 days in the office and 2 days at home p.w.)
- Unlimited access to LinkedIn Learning - 17,000+ courses for your professional and personal development
- Corporate Citizenship Philosophies - environmentally sustainable and socially sensitive business practices
- Discounts on some of our products from brands Parker, DYMO, Sharpie, Contigo, and others
- Employee Referral Program - an opportunity to get a bonus
- Global Service Anniversary Program - recognition of milestone service anniversaries and birthdays
- Access to Employee Resource Groups that foster Diversity & Inclusion
- Core Values: Integrity, Teamwork, Passion for Winning, Ownership, Leadership

**Are you interested?

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