Call Centre Agent

6 days ago

Glasgow, United Kingdom Wescot Full time

**Call Centre Agent, Glasgow G2 7HF, a short walk from Glasgow Central Station.**

**Wescot Credit Services**are on the lookout for **Call Centre Agents** to join our **TSB Banking Team**, starting **20th January 2025.**
- **Salary**: starting from **£24,624**(on a 40 hrs contract).
- **Bonus**: Fantastic **monthly bonus** where you could earn around an extra **£2000 per year.**:

- **Shifts**: We are open Monday to Friday 8am - 8pm and Saturdays 8am - 5pm, you will work on a **rotational shift pattern** within those hours and work 2 in 4 Saturdays, but don’t worry we’ll give you a day off during the week prior to your Saturday shift.
- **Training**:6 weeks with a **dedicated L&D Trainer** supporting you.

We are looking to speak with individuals who are comfortable working in a professional and busy environment and who are equally at ease handling **inbound and outbound calls** from our **vulnerable customers** when they want to talk to you.

You will most importantly, listen to their financial struggles, and be the voice that guides them through it. With a real focus on **listening**, you will ensure we achieve the **right outcome** for our customers whilst working towards **KPI’s.** In this role you can **make a real impact** on peoples’ lives

**As a Call Centre Agent, you will;**
- Be our customers’ first point of contact, providing 5-star customer service at all times. You’ll know when to be empathetic, when to build rapport and most importantly, when to do what’s right for them.
- Handle inbound and outbound calls, you’ll spot patterns and identify potentially vulnerable customers.
- Use your empathy and resilience skills to talk about financial challenges and be able to navigate to a positive outcome with care.
- Tailor affordable repayment plans to help our customers on the road to financial recovery.

**Benefits include**:

- 31 days holiday including bank holidays.
- Discounts and cash back on hundreds of high-street shops
- Optional private healthcare plan (BUPA)
- Lots of great monthly incentives where you can win a range of prizes and rewards
- Ongoing support and development from our in-house team
- Once you’re fully competent and confident in your role, we operate a hybrid working business, offering employees the ability to blend between office and home working for better work life balance

**Why work at Wescot Credit Services**:

- Summer and Christmas Parties.
- Mandatory annual salary review.
- Company funded Health & Wellbeing Initiatives.

**Wescot** **Credit Services** is a Contact Centre working with several large UK banks, as well as Credit Card Providers, Energy, Telecoms and others to help recover debts owed to them by their customers.

**We are proud to announce that Encore Capital Group, which Wescot is part of, is Great Place to Work-Certified in Costa Rica, France, India, Portugal, the United Kingdom and the United States.**
- Diversity and inclusion_ _are very important to us at Wescot and we value diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone._
- CCAGLA_

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