Customer Call Centre Agent School Leaver

Job description

Have you just finished your A levels and wondering what steps to take next? We understand it can be an overwhelming time; we’ve got you covered We have a role which will give you an amazing opportunity to get your foot in the door at a large financial company. Come and join our close-knit team as a Customer Consultant, within our modern Kings Hill Office

**The important bit; what’s in it for you**

We recognise that it’s our colleagues **amazing effort**, determination, and attitude that sets us apart from the rest, so we offer a highly competitive salary and benefits package, including:

- A starting salary of **£21,481**:

- Fantastic monthly bonus where you could **earn around an additional £3,000 per year**:

- 30 days holiday including all bank holidays
- Additional five days unpaid holiday each year
- Overtime incentives
- Discount and cash back on hundreds of high-street shops
- Insurance - healthcare cash back plan, travel insurance, life assurance
- Great monthly incentives where you can win a range of prizes including amazon vouchers and early finishes
- Two paid volunteering days each year - these are great fun
- Hybrid working Once our new starters are competent in their role, we operate a hybrid working model, offering employees the ability to blend between office and home working for better work life balance But we won’t compromise on support, whether you’re in or out of the office and this will be available as and when you need it. We look to offer this hybrid model generally around after six months.

**What you’ll be doing**

The Customer Consultant role is **100% telephone based** and involves speaking to customers who are in different financial positions on a daily basis. **You’ll be part of a welcoming, supportive team within a fun, lively environment.**

The first five weeks in your new office will be spent in training Monday-Friday between 9am-5pm. You’ll then move to one of our weekly shift patterns to ensure we’re there to support you and our customers when they need us most. We’re open Monday-Friday, 8am-8pm and you’ll work every other Saturday 9am-13:30pm. We offer a rotating shift pattern, up to 40 hours per week, including:

- 8:45am - 16:30pm ( Three out of the four weeks )
- 13:00 - 20:00pm ( Once every four weeks )
- 9:00am - 13:30pm ( Every other Saturday )

**Key responsibilities**:
This job is ideal for you if you’re looking to kick start your career. You’ll have opportunities daily to make a positive impact in our customers lives which is incredibly rewarding. A typical day could look like this:

- Your time will be spent handling **inbound and outbound calls** from our customers.
- You’ll spend time assessing customers financial situations and supporting them with a tailored solution.
- You’ll write up your notes and set the payment plan up in our internal system before moving on to support your next customer.

**What we need from you**

We’re looking for enthusiastic school leavers with excellent communication skills, amazing customer focus, and a real desire to learn.

**No experience in customer service is needed**, as we offer a comprehensive five-week training program with opportunities to develop your knowledge, skills and experience. You’ll learn all about the financial services industry, be taught some valuable life skills and gain some excellent customer service experience along the way.

**Next steps**:
If this sounds like you and you’ve got what it takes, come, and join our rapidly expanding team We’re looking for people to attend Zoom interviews over the coming weeks.

Job Ref: CCAKH