Customer Call Centre Agent

2 weeks ago


Kings Hill, United Kingdom Cabot Financial Full time

Are you working in Customer Services? Or a Call Centre Agent? Are you looking for an exciting new opportunity in our **Kings Hill office, ME19 4UA**?

Why not join our Cabot Credit Management operations team as a Call Centre agent?

We recognise that it’s our call centre staff's **amazing efforts**, hard work and dedication that sets us apart from the rest, so we offer a highly competitive salary and benefits package, including:

- **A salary starting from £25,064 per annum**:

- **A performance related bonus** where you could earn around an additional £2000 per year
- **30 days holiday** (pro rata) including all bank holidays and the opportunity to take an additional 5 days unpaid holiday each year
- Lots of opportunities to **top up your monthly income with overtime**:

- **Discount and cash back** on hundreds of high-street shops
- **Insurance** - healthcare cash back plan, travel insurance, life assurance
- Lots of great monthly incentives where you can **win a range of prizes** including amazon vouchers and early finishes
- **Two paid volunteering days** each year - these are great fun
- **Hybrid working** Once our new starters are competent in their role, usually at least 6-9 months into the role, we operate hybrid working for a better work/life balance

**What you’ll be doing**:

- Handling **inbound and outbound** calls
- Providing **exceptional customer service **via telephone
- Tailoring affordable **repayment plans** to help our customers on the road to financial recovery

You’ll spend the first 5 weeks in office for training Mon-Fri between 8.00am and 4.30pm. Once you’re ready to go you’ll move into our weekly shift patterns to ensure we’re there to support our customers when they need us which are:

- Week 1 - 8:00am - 4:00pm
- Week 2 - 9:00am
- 5:00pm
- Week 3 - 12:30pm
- 8:00pm Monday, 1:00pm - 8:00pm Tuesday to Friday and 9am-1.30 Saturday
- Please note that you need to be over 18 and we are unfortunately unable to accommodate any holiday during the first 5 weeks training period._

**Next steps**:
If this sounds like you and you have got what it takes, come and join our rapidly expanding company We are looking for people to interview with us ASAP

**_Job ref: CCAKH_



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